ZILO™

Backend Engineer

• Develop and maintain user‑facing features and APIs for ZILO’s tokenisation and fund servicing platform using .NET 9, Blazor, and C#.
• Collaborate with cross‑functional teams (engineering, product, UX, and subject‑matter experts in asset management and digital assets) to design, build, and test secure, scalable software components.
• Write clean, efficient, well‑tested and well‑documented code that is straightforward to operate in production and audit across onchain and offchain workflows.
• Produce and maintain technical design documents and sequence diagrams that clearly describe service boundaries, data models, and integration points with smart contracts and external providers.
• Troubleshoot, debug, and optimise applications across the full stack, helping to maintain high availability and performance for mission‑critical fund and investor processes.
• Stay up to date with emerging trends, tools, and best practices in .NET, cloud‑native, and Web3‑adjacent development, and bring practical recommendations into the team.
• Participate in code reviews, pair programming, and engineering ceremonies, contributing to a positive, inclusive, and learning‑oriented team culture.
• Ensure features are delivered on time, to a high standard of quality, and in line with stakeholder, security, and regulatory requirements across our target jurisdictions (UK, Luxembourg, Ireland, US).

Software Engineer, .Net Core – Digital Assets

Application Engineer

• Investigate and resolve incidents raised by clients, diving into logs, metrics, and application code to identify root causes.
• Work across our core stack — Java, Golang, and Python — to trace and fix issues affecting reliability or performance.
• Perform data investigation and fixes using Postgres.
• Patch and maintain Kubernetes clusters and other production systems.
• Contribute to the continuous improvement of our observability, reliability, and automation initiatives.

Application Support Engineer

Account Manager

• Work closely with the ZILO Executive sponsor to deliver the commercial success of one or more client relationships.
• Develop a rolling multi-year account plan, and a detailed set of agreed objectives for a current year and execute against these.
• Whilst the Executive Sponsor will typically own and manage senior executive relationships, the SAM is expected to build and manage other key stakeholder relationships within a client (Sales, Project, Product, Tech, Ops etc)
• Drive product adoption and revenue growth in alignment with deal commitments and account objectives - identifying new opportunities and maximising revenue from clients across additional value-added products.
• Negotiate and close contracts, including Statements of Work, for new products and implementations, agreed with client.
• Work closely with the Client Delivery Manager to ensure delivery against client commitments. Manage client stakeholders across multiple programmes.
• Maximise account profitability by working with Delivery & Service teams to manage expenses whilst still delivering against commitments.
• Implement and manage relationship governance structure, manage key meetings, and ensure delivery against agreed actions. Including holding the client to account on their agreed actions.
• Ensure client is kept up to date at all levels on ZILO Strategy, roadmap and new products. Similarly ensure ZILO maintains an up todate view of Client’s strategy as it pertains to ZILO area of interests.
• The SAM is not a service delivery manager but needs to maintain visibility of service levels vs SLAs and all projects in flight, working with the Account Delivery Manager & Service teams to course correct if we are not delivering. Act as escalation point for service delivery issues.
• Always ensure referenceability of respective clients. Exceed target NPS scores. Deliver constant feedback into ZILO teams on Client’s product needs, relationship perception and service challenges.
• Maintain accurate and timely account data in HubSpot and ensure timely reporting of Account KPIs to Leadership.

Software Engineer, .Net Core – Digital Assets

Application Support Engineer

Strategic Account Manager