Legal Operations Program Manager – Legal & Compliance
Zillow
full-time
Posted on:
Location Type: Remote
Location: California • Connecticut • United States
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Salary
💰 $109,000 - $174,000 per year
About the role
- Act as the keeper of our strategic roadmap, maintaining clear visibility into what we are currently executing and what is planned for our most important and impactful work
- Assess new ideas and opportunities by applying critical analysis and leveraging metrics to support—or respectfully challenge—stakeholders, ensuring we prioritize only the most critical work
- Build and socialize business cases (problem statement, options, cost/benefit, risks, success metrics) for new initiatives
- Develop and drive comprehensive ADKAR-based change plans, ensuring effective change management
- Leverage your domain knowledge and strong communication skills to facilitate productive dialogue, ensure alignment across cross-functional teams, and keep everyone moving forward together without causing confusion or disruption
- Develop best practices and set the tone for the department’s project management standards, creating tools and methodologies that are scalable and repeatable
- Create, maintain, and disseminate project plans, status reports, and executive-ready updates that synthesize risks, decisions needed, and impacts to capacity, timeline, and adoption to all relevant stakeholders
- Anticipate bottlenecks, provide critical issue management, make strategic tradeoffs, and balance business needs against technical or operational constraints
- Develop and deploy success metrics and tracking dashboards to evaluate progress and highlight areas for further optimization
- Operate with strong integrity and the ability to handle projects of a highly sensitive and confidential nature
Requirements
- 7+ years of experience driving complex initiatives
- Strong background and deep experience in Legal Operations, Legal practice, or a closely related field
- Demonstrated track record of successfully leading, managing, and deploying large, complex cross-functional initiatives
- Exceptional communication and negotiation skills, with an inherent ability to speak the 'language' of legal and compliance professionals
- Experience defining, tracking, and communicating operational metrics tied to adoption, cycle time, quality, and satisfaction
- High proficiency in Airtable, Google Workspace, and modern AI/workflow automation tools (e.g., Glean, ChatGPT, n8n)
- Strategic thinker who effortlessly balances high-level roadmap planning with hands-on, detail-oriented execution
- Highly adaptable relationship-builder capable of influencing and collaborating with stakeholders at all levels of the organization.
Benefits
- equity awards based on factors such as experience, performance and location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ADKAR-based change managementproject managementoperational metricsstrategic planningcritical analysisissue managementcost/benefit analysisrisk assessmentsuccess metricsworkflow automation
Soft Skills
communication skillsnegotiation skillsrelationship-buildingadaptabilitystrategic thinkingcollaborationleadershipproblem-solvinginfluencingcritical thinking