
Principal, Strategy & Operations
Zillow
full-time
Posted on:
Location Type: Remote
Location: California • Connecticut • United States
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Salary
💰 $153,600 - $245,400 per year
Job Level
About the role
- Define and execute on the GTM strategy for the Emerging segment, including partner journeys, service tiers by partner type, and capacity models.
- Translate strategic goals into multi-quarter roadmaps, success metrics, and operating plans to drive account acquisition, retention, and growth.
- Influence product roadmaps by grounding prioritization in customer needs, operational realities, and revenue impact, to shape partner experiences that scale (e.g. onboarding flows, in-product guidance, and self-serve capabilities)
- Identify opportunities to optimize cost-to-serve while improving partner experience through automation and tooling.
- Use data to identify growth opportunities, diagnose issues, and guide strategic tradeoffs.
- Communicate insights and recommendations clearly to senior leaders, driving alignment and action.
Requirements
- 10+ years of experience in strategy, operations, GTM, consulting, or related roles, with demonstrated impact at scale.
- Experience owning strategy and operating outcomes for a complex business or customer segment, especially in marketplace companies
- Proven ability to lead through ambiguity and drive alignment across senior stakeholders.
- Strong analytical foundation; able to synthesize data into clear insights and decisions.
- Exceptional communicator, comfortable influencing at the executive level.
- Builder mindset: energized by creating durable systems, not just shipping one-off projects.
- Comfortable balancing long-term vision with near-term execution.
- Experience with analytical toolsets (e.g Tableau, SQL) required, and sales tooling (e.g. Salesforce, Gong) preferred.
- MBA or advanced degree are a plus
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
- Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GTM strategydata analysisoperational planningcost optimizationautomationanalyticsmarketplace strategycustomer segmentationsuccess metricscapacity modeling
Soft skills
influencingcommunicationleadershipstrategic thinkingproblem-solvingalignmentadaptabilitybuilder mindsetsynthesis of insightsexecutive presence
Certifications
MBAadvanced degree