Program Manager, CX Readiness
Zillow
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Ohio, Rhode Island, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $83,200 - $132,800 per year
Job Level
Mid-LevelSenior
About the role
- Design and improve processes that focus on customer experience
- Manage cross-functional partnerships and conduct user testing efforts prior to product releases
- Maintain a unified view of upcoming launches and ensure frontline teams are prepared
- Drive communications and prepare summaries for stakeholder updates
Requirements
- 3–5+ years of experience in program management, project management, business operations, CX operations, or a related field
- Comfortable working with both product and operations
- Experience in contact center operations, customer support, or partner/merchant support environments is a bonus
- Must be able to work with data to define basic success metrics
- Excellent organizational skills and attention to detail
- Strong communication skills, including the ability to present information clearly and summarize complex information for different audiences
Benefits
- Competitive base salary
- Eligible for equity awards based on factors such as experience, performance and location
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementbusiness operationsCX operationsdata analysissuccess metrics
Soft skills
organizational skillsattention to detailcommunication skillspresentation skills