ZigZag Offshoring

Customer Support Representative – Finance

ZigZag Offshoring

full-time

Posted on:

Location Type: Hybrid

Location: Ortigas • Philippines

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About the role

  • Manage high-volume inbound phone calls and emails, providing accurate and timely information regarding funding applications, payment schedules, and account statuses
  • Build and maintain strong relationships with insurance brokers
  • Investigate and resolve client discrepancies or concerns
  • Process new funding contracts and update client records with high attention to detail
  • Conduct polite and professional follow-ups regarding overdue payments
  • Collaborate with the operations team to identify bottlenecks in the customer journey

Requirements

  • 2+ years in a customer-facing role, preferably within financial services, insurance, or premium funding
  • Exceptional verbal and written communication skills
  • Proficiency in CRM software and Microsoft Office Suite
  • Comfortable working with figures, interest rates, and payment calculations
  • Strong time-management skills
  • Ability to remain calm and professional during peak periods
Benefits
  • Health insurance
  • Flexible work arrangements
  • Retirement plans
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM softwareMicrosoft Office Suitepayment calculationsfunding applicationsclient record management
Soft Skills
verbal communicationwritten communicationtime-managementrelationship buildingproblem-solvingprofessionalismattention to detail