ZigZag Offshoring

CRM Specialist

ZigZag Offshoring

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

Tech Stack

AssemblyGo

About the role

  • Plan, develop and execute email and SMS marketing campaigns to drive acquisition, retention and re-engagement
  • Manage email databases including list building, segmentation and personalisation to maximise deliverability and engagement
  • Create compelling email content including subject lines, copy and HTML templates aligned with brand guidelines
  • Monitor email deliverability, sender reputation and ensure compliance with email marketing regulations (CAN-SPAM, GDPR)
  • Set up and create Flows/automations briefed by CRM team, including filters, draft messages, delays and profile updates
  • Review Flow performance, conduct A/B tests and report insights and optimisations
  • Build and optimise automated sequences (welcome, abandoned cart, post-purchase, re-engagement)
  • QA/test campaigns and templates in Litmus, verify links/images/alt text and ensure correct dynamic content and filters
  • Create Klaviyo templates from Figma designs using Klaviyo builder and assist with signup form creation
  • Review and setup client tech stack integrations in Klaviyo and support segmentation setup and reporting

Requirements

  • Minimum 2-3 years of email marketing or digital marketing experience
  • Experience with email marketing platforms such as Mailchimp, Klaviyo, HubSpot, or similar tools
  • Proficiency in HTML/CSS for email template customization and troubleshooting
  • Strong analytical skills with experience in email marketing metrics and performance optimization
  • Knowledge of email deliverability best practices and compliance regulations (CAN-SPAM, GDPR)
  • Experience with marketing automation and customer segmentation strategies
  • Excellent written communication skills with ability to craft engaging email content
  • Familiarity with CRM systems and customer data management
  • Ability to work independently while managing multiple campaigns and deadlines
  • Creative mindset with attention to detail and brand consistency
  • Availability to start early (around 6AM) to overlap with the Sydney team
  • Experience with QA/testing, Litmus, A/B testing, flows/automations, and Klaviyo integrations (Okendo, Yotpo, Elevar, Instant, Customer.AI)
  • Experience creating sign up forms (fly outs, pop ups, embed forms) and building templates from Figma designs