Senior Technical Program Manager, AI Engagement
Zigsaw
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $123,684 - $254,644 per year
Job Level
About the role
- Set MC2’s AI direction—and deliver it. Define and execute the AI roadmap for MC2, prioritizing the highest-impact use cases and aligning the right partners to drive real outcomes.
- Turn ambiguity into starting points teams can build from. Own end-to-end discovery and requirements—gather input from stakeholders, translate it into crisp business, functional, and technical needs, and produce strong BRDs, process maps, and specs that guide delivery and integration.
- Make cross-functional execution feel simple and steady. Create the operating rhythm that keeps work moving. Delineate clear owners, timelines, decision points, and updates while proactively tracking dependencies, surfacing tradeoffs, and removing blockers before they slow the team down.
- Drive learning and adoption, globally. Develop and maintain the playbooks, documentation, learning cohorts, and training resources that help teams confidently use new AI tools and workflows. Support change management and upskilling across regions and roles.
- Grow an AI-forward culture with strong guardrails. Foster curiosity and momentum around AI while championing responsible, ethical, and compliant practices. Monitor risks and impacts closely, escalate when needed, and drive issues to resolution with speed and care.
- Own vendor and tool success from day one. Lead onboarding, integration, and ongoing management of AI vendors and tools, coordinating legal and security reviews so teams can move fast with confidence.
- Ground the work in measurable business impact. Define what success looks like for AI engagement and make progress visible through clear reporting and storytelling that earns trust and keeps leaders invested.
Requirements
- 6+ years of technical program management experience driving complex, cross-functional technical initiatives end to end.
- Hands-on experience delivering AI/automation programs from pilot to scaled adoption with measurable results.
- Strong requirements chops (BRDs, process mapping, user journeys, functional/technical specs), crisp writing, and a track record of delivering work others can execute against.
- Comfort partnering deeply with technical teams and translating between technical constraints and business needs.
- Experience building adoption programs that shift behavior across distributed, global teams.
- Strong vendor and tool management background: evaluating solutions, running onboarding/integration, and coordinating legal/security/data reviews; able to hold vendors accountable to outcomes, timelines, and quality.
- Outstanding organizational, communication, and stakeholder management skills.
- Self-starter and problem-solver; passionate about operational excellence, innovation, and continuous improvement.
Benefits
- Information regarding the culture at Pinterest and benefits available for this position can be found here.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical program managementAI/automation programsBRDsprocess mappinguser journeysfunctional specstechnical specsvendor managementonboardingintegration
Soft Skills
organizational skillscommunication skillsstakeholder managementproblem-solvingself-starteroperational excellenceinnovationcontinuous improvementcuriosityleadership