Zicasso

Data Analyst

• Interpret data, analyze results using statistical techniques, and provide ongoing reports.
• Build informative and well designed dashboards with Tableau.
• Develop and implement data collection systems, and other strategies that optimize statistical efficiency and quality.
• Acquire data from primary or secondary data sources.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Work with management to prioritize business and information needs.
• Locate and define new process improvement opportunities.
• Collaborate with team members using tools such as GitHub, JIRA, and Google Workspace.

Customer Support

• Perform data entry with high accuracy (e.g. enter data provided directly from customers and colleagues, update existing data, verify data by comparing it to source documents, etc.)
• Organize and coordinate traveler reviews process, ensuring timely follow-ups, reviewing, etc.
• Maintain our travel insurance program, generate insurance quotes, and provide travelers with appropriate information
• Coordinate flight requests with flight specialists
• Engage and communicate effectively with travelers through various channels, including online chat or other methods as needed
• Prepare and modify documents including correspondence, reports, drafts, and emails
• Assist Zicasso’s Care Team members with various administrative tasks
• Assist in resolving and tracking customer opportunities
• Learn to utilize Zicasso’s data, analytics, and technology to create new standards of customer success and excellence for the luxury travel industry.

Data Analyst

Traveler Care Support Specialist, Luxury Travel