Zicasso

Technical Project Manager

• Oversee all Engineering activities of a project to ensure all milestones are met.
• Be an Agile Ambassador within Zicasso, owning and facilitating Agile processes (with a focus on Kanban) and key ceremonies such as stand-ups, reviews, and retrospectives, while being comfortable working within custom or hybrid Agile frameworks as needed.
• Act as the bridge between Product and Engineering, fostering continuous communication and proactive alignment to ensure clarity on goals, priorities, and scope changes. Work with both teams to identify dependencies, resolve blockers, and maintain steady progress across all project phases.
• Accountable for delivering projects on time, within budget, and within scope, and coordinating cross-functional, cross-departmental, and occasionally cross-company teams that are responsible for all aspects of a project, from initiation to closure.
• Proactively identify potential project risks and develop mitigation plans to ensure project success. This includes assessing technical, financial, and operational risks.
• Work closely with quality assurance teams as they conduct thorough testing and reviews to ensure that the final deliverables meet high-quality standards
• Exemplify strong initiative and management skills and take projects from original concept through final implementation by collaborating with all areas affected by the project.
• Maintain project documentation, including project plans, status reports, and documentation of decisions, to ensure transparency and accountability.
• Actively seek out feedback from teammates and managers and work to use the feedback that they receive as a tool for growth.
• Be flexible and adaptable in the face of evolving project requirements, priorities, and unexpected challenges.
• Facilitate teams through tough conversations and maintain a positive and supportive team environment.

Customer Success Manager

• Build and manage strong relationships with assigned travel partners, focusing on improving their sales performance and revenue contribution.
• Analyze travel partners' sales performance and best practices to identify opportunities for revenue growth.
• Utilize your in-depth knowledge of trip design to create and implement tailored coaching plans that help partners craft compelling travel plans, ultimately boosting conversion rates and average trip prices.
• Monitor partner sales metrics and provide data-driven feedback for continuous optimization.
• Conduct video coaching calls to assess partners' adherence to Zicasso’s best practices and create actionable monthly improvement plans.
• Lead onboarding and training sessions for new travel specialists, emphasizing sales strategies and best practices.
• Design scalable training processes that combine e-learning and personal coaching, covering topics such as consultative selling, up-selling techniques, and Zicasso’s platform features.
• Contribute to best practices documentation and maintain Zicasso’s online learning center.
• Ensure partners deliver exceptional traveler experiences, strong sales performance, and adherence to Zicasso’s best practices.
• Identify and drive scalable process improvements to enhance partner success.
• Intervene when necessary to resolve traveler-related issues with partners.
• Strengthen Zicasso’s global travel specialist network by fostering long-term, collaborative relationships.
• Collaborate cross-functionally with internal teams to address partner challenges and identify growth opportunities.

Partner Success Manager, Luxury Travel

Data Scientist

• Lead, mentor, and grow a team of data scientists, providing coaching and professional development opportunities to foster their skills and career paths.
• Manage project allocation, set priorities, and define project roadmaps to ensure the team's work aligns with business objectives and delivers maximum value.
• Serve as the primary liaison between the data science team and cross-functional stakeholders, translating business needs into technical requirements and communicating complex insights effectively to both technical and executive audiences.
• Foster a collaborative, innovative, and results-oriented team culture.
• Maintain hands-on expertise by leading the design, development, and validation of complex predictive models and data driven solutions, including machine learning and natural language processing (NLP) techniques.
• Guide the team in analyzing large, complex datasets to uncover strategic insights that drive product innovation and business growth.
• Oversee the design, implementation, and interpretation of A/B tests and multi-variant experiments to evaluate and optimize product and operational initiatives.
• Collaborate closely with data engineering teams to ensure the development of scalable data infrastructure and maintain data quality and consistency.
• Provide training and guidance on utilizing data analysis and reports to foster a data-centric culture across the organization.

Technical Project Manager

Partner Success Manager, Luxury Travel

Partner Success Manager, Luxury Travel

Data Science Manager