ZF Group

Service Account Manager

ZF Group

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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About the role

  • Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies.
  • Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed.
  • Support the development of marketing initiatives aimed at increasing brand awareness and network value.
  • Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits.
  • Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners.
  • Build and maintain strong relationships through proactive support and service.
  • Ensure all activities contribute to the direct or indirect sale of ZF products and services.
  • Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.

Requirements

  • Bachelor's Degree in Business, Engineering, or other relevant field
  • 3+ years of experience in Sales and/or Customer Service
  • Automotive industry experience required; Commercial Vehicle market experience preferred
  • Experience in training content development and program certification a strong plus
  • Technical understanding of systems, products, and diagnostics preferred
  • Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce
  • Excellent verbal and written communication skills, including public speaking and presentations
  • Highly self-motivated with the ability to work independently and manage multiple priorities
Benefits
  • Annual Incentive Plan
  • Paid Vacation
  • 401k Plan
  • Health Care Benefits
  • Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesCustomer ServiceTraining content developmentProgram certificationTechnical understanding of systemsDiagnostics
Soft Skills
Excellent verbal communicationExcellent written communicationPublic speakingPresentation skillsSelf-motivatedAbility to manage multiple priorities