ZF Group

Field Service Engineer

ZF Group

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource.
  • Review the biweekly unit-down list with the call center to proactively identify and resolve field issues and escalate unresolved product concerns to engineering with clearly documented data and root cause observations.
  • Develop and maintain diagnostic tools and strategies (e.g., parameter decoders, measurement tools) to support efficient issue resolution.
  • Maintain and leverage working relationships with OE field reps to collaboratively support shared customers.
  • Deliver web-based and in-person technical training to distributors, fleets, dealer technicians, and internal teams and support the development of new training materials in partnership with the training team.
  • Conduct internal technical training sessions for cross-functional departments to enhance product knowledge and promote a knowledge-sharing culture through hands-on demonstrations, SOPs, and technical bulletins.
  • Visit dealerships and service partners in your region to maintain relationships and promote ZF support—travel permitting.
  • Assist sales and marketing with product positioning by providing technical insights and customer education and identify and support new retrofit opportunities through site visits, technical feasibility analysis, and solution guidance.
  • Collaborate with internal and external quality teams to investigate field concerns, develop repair strategies, and participate in campaign/recall activities including documentation and instruction review.
  • Participate in IAM policy development and process support for service-level claims.

Requirements

  • Bachelor’s Degree in Mechanical Engineering, Automotive Technology, or a related field or Associate’s Degree with equivalent years of experience
  • 3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy-duty systems
  • Experience delivering technical training and developing training materials
  • Strong troubleshooting and diagnostic skills with driveline, axle, or transmission systems
  • Comfortable communicating across departments and with customers at all levels
  • Proficient in MS Office; experience with CRM, LMS, and diagnostic software tools preferred
  • ASE Certification is a plus
Benefits
  • Annual Incentive Plan
  • Paid Vacation
  • 401k Plan
  • Paid Holidays
  • A strong diversity culture
  • Supportive Employee Groups and community outreach activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnostic skillsdriveline systemsaxle systemstransmission systemstechnical trainingtraining materials developmentfield service experienceproduct support experiencemechanical engineering
Soft Skills
communicationcollaborationrelationship managementknowledge sharingproblem-solvingcustomer educationtechnical insightscross-functional teamworktraining deliveryproactive issue resolution
Certifications
ASE Certification