Customer Service Representative
ZF Group
full-time
Posted on:
Location Type: Office
Location: Guangzhou • China
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About the role
- Manage the status and schedule of all customer orders, delivery date, returns, complaints and requests
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures
- Deal with customer inquiries issues are addressed resolved to completion
- Prepare and utilize analysis reports to improve programs and communication follow-up with Customers
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management
- Lead the relevant stakeholders to identify significant risks in a project and define mitigation actions
- Support business target achievement including sales revenues, account receivable collection and inventory reduction etc.
Requirements
- Bachelor’s degree or above in supply chain management, business, management
- 5-8 years relevant experience in auto industry supply chain, program management, purchasing
- Good knowledge in contract terms and conditions, financial knowledge, international trade, logistics and custom rules would be preferred
- Self-motivated, well organized and task oriented
Benefits
- Individual Growth: At ZF, you accelerate your career by working together across borders and cultures. Take advantage of global development opportunities, support and a flexible working environment.
- Experience Variety: Join ZF to shape future mobility and sustainable systems. Drive smart solutions and contribute to safer, cleaner, affordable mobility for all.
- Find Inspiration: Develop yourself in a team-oriented and supportive environment at ZF. Take on international challenges, be inspired by your colleagues and shape the future with us.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supply chain managementprogram managementpurchasingcontract termsfinancial knowledgeinternational tradelogisticscustom rulesinventory managementanalysis reports
Soft skills
self-motivatedwell organizedtask orientedcustomer serviceproblem solvingcommunicationleadershiprelationship managementrisk identificationmitigation actions
Certifications
Bachelor’s degree