Zeus

Global Account Manager

Zeus

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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Job Level

SeniorLead

About the role

  • Build trust and credibility at all levels of the customer's organization, including decision-makers across the customer's business functions and including senior management and/or C-suite; advocate for the customer inside Zeus and be viewed as a true partner and resource by the customer
  • Manage both the day-to-day and strategic, maintaining a balanced approach to superior customer service and strategic account planning, quarterly results and long-term account goals; proactively lead, manage and execute the sales process from start to finish; anticipate customer needs and requirements, ensuring that they are met every step of the way from sale to execution; act as a team leader internally and externally during the entire sales process
  • Use customer organizational charts to outline customers' formal structure and roles in the buying process and articulate them in a stakeholder map in CRM to identify the most influential stakeholders and create a relationship and business strategy for each of these key players
  • Build and maintain a comprehensive account profile that identifies key stakeholders, markets served and associated product portfolio, customer's competitive position, and general operating/performance metrics for global business units/locations
  • Develop and implement an integrated account plan, aligning Zeus customer-facing activities and KPIs with key areas of customer focus to leverage position of strength for Zeus and maximize value to customer
  • Effectively leverage cross functional and/or regional teams (market/product managers, technical/engineering specialists, quality representatives, CI, etc.) to address strategic account needs, recognizing external organizational, national, and international cultural differences
  • Identify and monitor Zeus' competitive position within account to identify/anticipate potential threats and opportunities
  • Serve as primary relationship owner and point of contact for key customer stakeholders as well as liaison for regional Zeus teams and resource personnel
  • Continuously prioritize and realign strategies to ensure financial goals and key metrics are consistently achieved and that Zeus remains the preferred supplier
  • Identify, map and communicate pipeline opportunities; work with marketing team to capitalize using push and pull strategies
  • Lead annual budgeting activity, tracking, accounting for, and communicating any associated variance
  • Meet regularly with regional sales/BD teams to ensure that strategies in account plan are being caught and executed accordingly
  • Conduct QBRs and other performance reviews, both at customer and internally, to ensure appropriate sharing of information and associated coordination of activity
  • Work closely with marketing team to ensure appropriate product positioning, collateral, and general marcom activity to support customer and maximize benefit to Zeus
  • Oversee and direct activity related to contract negotiation, supply agreements, pricing and profitability metrics, working with sales and marketing management teams to ensure maintenance of current business and continued development of new business
  • Work with cross functional Zeus personnel to ensure that products and collateral are properly positioned in customer's markets
  • Conduct regular internal review of account plan with regional sales, management, and executive teams to track progress, identify gaps, review wins/misses, plan, etc.

Requirements

  • Bachelor's degree in a related field
  • 15 years sales or marketing experience
  • Knowledge of plastics industry preferred
  • Good communication and interpersonal skills
  • Good organizational skills
  • Ability to successfully work in a team environment and independently
  • Problem Solving and analytical skills with the ability to prioritize multiple projects
  • Strong attention to detail and accuracy
  • Must be highly organized
  • Goal-oriented
  • Knowledge of the medical device industry
  • Comfortable with computers and working knowledge in Windows, Outlook, PowerPoint, and contact management software
  • Travel 25-50%
Benefits
  • Competitive pay
  • Great benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencemarketing experienceaccount planningcontract negotiationbudgetingpipeline managementperformance metricsanalytical skillsproject prioritizationcustomer relationship management
Soft Skills
communication skillsinterpersonal skillsorganizational skillsteamworkproblem solvingattention to detailgoal-orientedstrategic thinkingleadershipadaptability
Certifications
Bachelor's degree