Zeta Global

Client Experience Operations Director

Zeta Global

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $125,000 - $140,000 per year

Job Level

Lead

Tech Stack

CloudPMPTableau

About the role

  • Own the end-to-end delivery lifecycle for digital performance reporting initiatives across a portfolio of high-impact client engagements.
  • Act as a strategic liaison between Zeta’s internal media, analytics, and technology teams and senior client stakeholders and sales team members
  • Lead cross-functional workstreams and drive accountability, ensuring projects are executed on time and aligned with evolving client goals.
  • Proactively identify risks, manage resource planning, and resolve delivery bottlenecks in a fast-paced environment.
  • Provide strategic oversight for tagging infrastructure, ensuring robust implementation across major platforms (Meta, Google, TikTok, Adobe, DV360).
  • Guide best practices for tracking governance, UTM taxonomy, and data QA processes to support accurate attribution and analytics.
  • Collaborate with clients and partners to align tracking solutions with business KPIs and attribution models.
  • Translate complex reporting requirements into clear data structures and dashboard specifications, working closely with BI teams and visualization developers.
  • Oversee the creation, QA, and enhancement of client-facing dashboards using platforms such as Looker, Datorama, Tableau, or Power BI.
  • Ensure performance data aligns with media spend, audience engagement, and conversion outcomes across paid media channels.
  • Serve as the primary program contact for senior client stakeholders during planning, execution, and delivery phases.
  • Present project roadmaps, delivery timelines, and performance insights clearly and persuasively.
  • Document strategic recommendations, technical requirements, and delivery milestones to drive transparency and cross-team alignment.

Requirements

  • Bachelor’s degree in Marketing, Business, Communications, or Data/Analytics-related field; project management certification (e.g., PMP, Agile) is a plus.
  • Understanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics.
  • Familiarity with tag/pixel management platforms and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta, etc.).
  • Strong organizational and communication skills, with an ability to manage timelines across multiple stakeholders and projects.