Zeta Global

Client Experience Operations Lead

Zeta Global

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $70,000 - $90,000 per year

Job Level

Senior

Tech Stack

CloudPMPTableau

About the role

  • Support the delivery of media dashboards and audience creation (1PD and pixel) across multiple client accounts.
  • Requires strong project coordination skills, attention to detail, organization, a deep understanding of digital media performance, and hands-on familiarity with tagging and pixel tracking technologies.
  • Work closely with Strategic Directors, analytics teams, and operations to ensure tracking infrastructure is in place to provide accurate, actionable media insights across diverse verticals.
  • Main job function is to project manage various deliverables for agency clients.
  • Depending on location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.
  • Multi-Account Project Management: Support the Program Director on end-to-end project execution for media dashboard builds and enhancements across a portfolio of client accounts.
  • Develop and maintain timelines, deliverables, and status documentation across multiple workstreams simultaneously.
  • Serve as the primary point of contact between internal teams (media, analytics, ops and sales) and clients for tracking- and dashboard-related deliverables.
  • Anticipate and manage resource constraints and shifting client priorities in a fast-paced setting
  • Media Attribution & Tracking Oversight: Collaborate with the ops and analytics teams to ensure proper tagging and tracking is in place to execute projects.
  • Oversee the implementation and validation of pixels/tags across media platforms and client web properties using tools like Google Tag Manager or Adobe
  • Dashboard Planning & Execution: Translate client reporting needs into data requirements and dashboard specifications.
  • Potentially work with BI or data visualization teams to build or customize dashboards in tools such as Looker, Datorama, Tableau, or Power BI.
  • Maintain QA processes to ensure data integrity and proper attribution across channels (paid search, paid social, display, video, programmatic, etc.).
  • Manage versioning and enhancements as campaign needs evolve.
  • Stakeholder Communication: Facilitate client communications for project milestones, data readiness, and dashboard walkthroughs.
  • Document tagging requirements and dashboard logic for cross-functional transparency.
  • Quarterback the internal communication between the teams (sales, data cloud, analytics, ops) to ensure projects are completed on time.
  • Qualifications: Bachelor’s degree in Marketing, Business, Communications, or Data/Analytics-related field; project management certification (e.g., PMP, Agile) is a plus.
  • 3–5 years of project management experience, with at least 2 years in a marketing/advertising agency environment.
  • Understanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics.
  • Familiarity with tag/pixel management platforms and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta, etc.).
  • Strong organizational and communication skills, with an ability to manage timelines across multiple stakeholders and projects.
  • The ability to juggle multiple client projects without sacrificing quality or clarity.
  • A proactive approach to solving tracking or data discrepancies before they become client issues.
  • A collaborative spirit that helps media, analytics, and ops teams stay in sync.
  • An eye for clean, clear reporting that connects media spend to measurable outcomes.
  • What You’ll Bring to Zeta: The ability to juggle multiple client projects without sacrificing quality or clarity.
  • A proactive approach to solving tracking or data discrepancies before they become client issues.
  • A collaborative spirit that helps media, analytics, and ops teams stay in sync.
  • An eye for clean, clear reporting that connects media spend to measurable outcomes.

Requirements

  • Bachelor’s degree in Marketing, Business, Communications, or Data/Analytics-related field; project management certification (e.g., PMP, Agile) is a plus.
  • 3–5 years of project management experience, with at least 2 years in a marketing/advertising agency environment.
  • Understanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics.
  • Familiarity with tag/pixel management platforms and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta, etc.).
  • Strong organizational and communication skills, with an ability to manage timelines across multiple stakeholders and projects.
  • The ability to juggle multiple client projects without sacrificing quality or clarity.
  • A proactive approach to solving tracking or data discrepancies before they become client issues.
  • A collaborative spirit that helps media, analytics, and ops teams stay in sync.
  • An eye for clean, clear reporting that connects media spend to measurable outcomes.