Zerova Technologies

Application Engineer

• Respond promptly and professionally to customer communications via calls, emails, or WhatsApp regarding charger faults or operational anomalies.
• Ensure initial acknowledgment or response within 1–2 working days of receiving a customer inquiry.
• Track each reported issue through to successful resolution, maintaining detailed case records within Microsoft Dynamics 365 (D365).
• Build and maintain a strong, collaborative relationship with the Customer Service team to uphold and continuously improve service quality and customer satisfaction.
• Provide weekly report and update your direct managers of weekly open issues still outstanding and top issues you have resolved.
• Define, maintain, and update Service Level Agreements (SLAs) with customers to ensure performance standards are met and exceeded.
• Oversee Warranty and Spares fulfillment, including spare parts inventory control and integration with warehouse operations.
• Collaborate with third-party installation and service providers, alongside UK Business Development Managers (BDMs) and FAE team lead, to support operations.
• Create and manage support cases in our D365 system, ensuring each one is resolved through to completion.
• Prepare and deliver the weekly reports summary.
• Coordinate the shipping and logistics of spare parts in partnership with the Operations team.
• Provide pre-sales and post-sales technical support across customer sites, including environments using low-voltage (LV) and high-voltage (HV) equipment.
• Support customers during installation, commissioning, and troubleshooting of systems operating on 230V AC, 3-phase power, and other industrial power infrastructure.
• Conduct on-site evaluations while adhering to strict electrical safety protocols, ensuring safe working practices around live systems.

Field Application Engineer

Field Engineer

• Respond promptly and professionally to customer communications via calls, emails, or WhatsApp regarding charger faults or operational anomalies.
• Ensure initial acknowledgment or response within 1–2 working days of receiving a customer inquiry.
• Track each reported issue through to successful resolution, maintaining detailed case records within Microsoft Dynamics 365 (D365).
• Build and maintain a strong, collaborative relationship with the Customer Service team to uphold and continuously improve service quality and customer satisfaction.
• Provide weekly report and update your direct managers of weekly open issues still outstanding and top issues you have resolved.
• Define, maintain, and update Service Level Agreements (SLAs) with customers to ensure performance standards are met and exceeded.
• Oversee Warranty and Spares fulfillment, including spare parts inventory control and integration with warehouse operations.
• Collaborate with third-party installation and service providers, alongside German Business Development Managers (BDMs) and FAE team lead, to support operations.
• Create and manage support cases in our D365 system, ensuring each one is resolved through to completion.
• Prepare and deliver the weekly reports summary.
• Coordinate the shipping and logistics of spare parts in partnership with the Operations team.
• Provide pre-sales and post-sales technical support across customer sites, including environments using low-voltage (LV) and high-voltage (HV) equipment.
• Support customers during installation, commissioning, and troubleshooting of systems operating on 230V AC, 3-phase power, and other industrial power infrastructure.
• Conduct on-site evaluations while adhering to strict electrical safety protocols, ensuring safe working practices around live systems.

Field Applications Engineer, German Speaking

Business Development Rep

• Analyze the UK & Ireland market landscape, competitive environment, and emerging industry trends
• Define clear business objectives, revenue targets, and growth priorities for the UK & Ireland market
• Develop and implement a business development strategy, including key initiatives, timelines, and resource allocation
• Create detailed action plans and ensure effective execution
• Identify and prioritize high-value client accounts and strategic partnerships
• Build and nurture senior-level relationships with clients, stakeholders, and industry partners
• Develop tailored account plans that align with client objectives and the company’s value proposition
• Ensure exceptional client satisfaction and retention
• Identify and pursue opportunities for market expansion, product diversification, and strategic partnerships within the UK
• Conduct in-depth market research and feasibility assessments
• Develop compelling business cases and proposals for new ventures and collaborations
• Lead negotiations and manage contracts to ensure commercial success and compliance
• Support the Director of Business Development in leading and inspiring the regional sales team
• Set clear performance expectations and contribute to the development of best-practice sales processes
• Provide coaching, feedback, and mentorship to drive continuous improvement
• Foster a collaborative, high-performance culture across the team
• Produce accurate sales forecasts and pipeline reports based on data, market intelligence, and client activity
• Analyze performance to identify opportunities for growth and operational improvements
• Present regular updates and strategic insights to the Director of Business Development and senior leadership
• Report on key metrics, KPIs, and financial outcomes

Senior Business Development Manager

Project Manager

• Lead and coordinate customer projects related to EV charging products (AC and DC).
• Act as the primary point of contact between customers, suppliers, and internal engineering/production teams.
• Translate customer requirements and specifications into technical solutions in collaboration with R&D and engineering in out HQ.
• Prepare and manage project scopes, schedules, budgets, and risk assessments.
• Oversee product configuration, customization, and compliance with relevant electrical standards and certifications.
• Coordinate with production and supply chain teams to ensure timely manufacturing and delivery.
• Track project progress, generate status reports, and provide updates to management and customers.
• Ensure adherence to quality standards, regulatory requirements, and company policies.
• Support continuous improvement of project management processes and tools.
• Collaborate with the marketing team to gather market insights and monitor trends to support future product development.

Field Application Engineer

Field Applications Engineer, German Speaking

Senior Business Development Manager

Project Manager – EV Charging Solutions