ZeroTier, Inc.

Backend Engineer

• Build, ship and iterate on API endpoints and backend services in Go, turning our product ideas into reliable platform features
• Own the design and evolution of the public and internal APIs, ensuring speed, scalability and long term maintainability
• Collaborate closely with other engineers to power great user experiences in our Central Portal
• Develop and operate backend systems using PostgreSQL, PubSub, and OpenFGA, and other cloud-native services
• Bake in security, testing and quality from day one to keep our public services safe and dependable as we scale
• Improve and maintain our CI/CD pipelines and observability, helping the team catching issues more quickly and move fast with confidence
• Act as a senior technical reference in the team, through code reviews, hands-on mentorship and fostering pragmatic engineering decisions and thoughtful architectural decisions

Senior Back End Engineer

Sales

• Drive top-line revenue by driving new logo acquisition and expansion, developing senior relationships with key targets and top accounts across government and government-leaning sales targets, domestically and internationally.
• Work with the sales and marketing team to develop an account acquisition and growth strategy that exceeds quota with consistency while ensuring a strong seamless, sales and customer experience.
• Demonstrate effective pipeline management, creating outbound generated opportunities and qualifying inbound leads.
• Track competitor activity, agency priorities, and procurement trends; feed insights into positioning, packaging/pricing, and roadmap decisions.
• Report on sales performance, key customers, market insights and provide product/proposition feedback to the broader ZeroTier organization.
• Represent the company at industry events, agency meetings, and partner forums; travel as needed based on territory (domestic and international).

Sales Director – Government

Pre-sales Engineer

• Own and lead the Customer Success organization, ensuring high-quality onboarding, technical support, adoption, and long-term customer success across ZeroTier’s user and enterprise base.
• Establish scalable CS processes, playbooks, tooling, and escalation paths to support a growing, highly technical customer footprint.
• Define and track CS success metrics, including onboarding effectiveness, customer health, retention risk, and expansion readiness.
• Serve as the senior technical escalation point for complex customer issues and strategic accounts.
• Act as ZeroTier’s founding pre-sales technical leader, supporting complex sales opportunities through architecture reviews, technical discovery, demos, proof-of-concepts, and security discussions.
• Partner closely with Sales to ensure strong technical qualification, successful deal execution, and clean handoffs from pre-sales to post-sales.
• Develop repeatable technical sales assets, demo environments, objection-handling frameworks, and reference architectures.
• Hire, onboard, and manage ZeroTier’s first dedicated Sales Engineer.
• Transition from direct deal support to coaching, enablement, and technical oversight as Sales Engineering capacity grows.
• Define when and how Sales Engineering is engaged to maximize leverage and avoid bottlenecks.
• Serve as the voice of the customer across Product and Engineering, providing structured feedback on usability, reliability, feature gaps, and deal blockers.
• Influence roadmap prioritization, packaging, documentation, and tooling based on real-world customer and prospect needs.
• Partner with Operations to ensure scalable, well-documented customer and sales-support workflows.

Senior Back End Engineer

Sales Director – Government

Director of Pre-Sales Engineering, Customer Success