ZeroNorth

Customer Success Manager

• Run strategic customer meetings like Steerco, QBRs and business performance reviews, virtually and on-site.
• Own and grow customer relationships, engaging both technical and senior commercial stakeholders.
• Drive adoption and ensure customers achieve the full impact of the solution to showcase measurable business value.
• Collaborate internally with Product, Tech, and Data teams to ensure customer needs are met.
• Track adoption and performance metrics, proactively addressing gaps.
• Identify upsell opportunities and work with Sales to expand relationships.
• Deliver training sessions and enablement workshops tailored to operational and technical users.
• Bring customer feedback to product teams to help evolve our solutions.
• Work as part of a global CSM team and report to the Regional Leads for Customer Success.