ZeroFox

Disruption Partnerships Manager

ZeroFox

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cyber Security

About the role

  • Support the development and management of a portfolio of strategic relationships with key online service providers (social networks, registrars, hosting platforms, and other relevant providers) to enhance ZeroFox’s disruption and takedown capabilities
  • Execute day-to-day partnership operations, including managing partner communications, tracking SLAs, and resolving escalations related to takedowns and digital risk remediation
  • Assist in developing and refining workflows and processes that improve the efficiency and speed of scam, impersonation, and brand infringement remediation
  • Serve as a point of contact for partner-related operational issues and escalations, coordinating with internal teams to drive resolution
  • Collaborate with Product and Engineering teams to surface partner feedback, document integration requirements, and support the incorporation of partner capabilities into the ZeroFox platform
  • Monitor and report on key partnership metrics, including takedown success rates, response times, and partner engagement
  • Stay current on industry trends, regulatory developments, and best practices in trust and safety, content moderation, and online abuse
  • Support the negotiation and ongoing management of partner agreements and operational frameworks

Requirements

  • Experience working in or with trust and safety teams at major social networks, domain registrars, or hosting platforms typically obtained in 2+ years, with proven relationships that can be leveraged on day one
  • Demonstrated ability to build and maintain working relationships with external organizations and cross-functional internal teams
  • Solid understanding of online trust and safety operations, including content moderation, abuse reporting, and takedown processes
  • Strong organizational and project management skills, comfortable managing multiple workstreams and partners simultaneously
  • Clear and effective communicator, able to convey operational and technical concepts to diverse audiences.
  • Problem-solving mindset with a strong attention to detail and ability to operate independently in a dynamic, fast-paced environment
  • Proficiency with collaboration and tracking tools (e.g., Salesforce, JIRA, Confluence, or similar).
  • Bachelor’s degree in a relevant field (e.g., Business, Communications, Cybersecurity, Law), or equivalent practical experience
Benefits
  • Community-driven culture with employee events
  • Generous time off
  • Comprehensive health benefits & 401(k) plan with employer match
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
online trust and safety operationscontent moderationabuse reportingtakedown processesproject management
Soft Skills
relationship buildingorganizational skillscommunication skillsproblem-solvingattention to detail