Zero100

Account Manager

Zero100

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Lead the engagement strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
  • Own Customer retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
  • Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities.
  • Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
  • Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
  • Regularly analyse engagement data, upsell trends and customer feedback to identify risk factors and intervene early to prevent churn and drive growth.
  • Act as the voice of the customer internally, sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.

Requirements

  • Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 4-6+ years in a similar role.
  • Track record of meeting and exceeding sales goals, including deals to large enterprises at the C-level.
  • Experience working with technology providors in Supply Chain / Operations space
  • Experience negotiating contracts with sophisticated procurement teams.
  • Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
  • Resourcefulness, resilience, and strong oral and written communication skills.
  • Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
  • Ability to thrive in an ambiguous environment and persevere through challenges.
  • Willingness to adapt and flex as the business evolves.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Enterprise subscription salesSaaS salesAccount ManagementContract negotiationCustomer retention strategiesUpsell strategiesEngagement data analysisSales goal achievementRisk factor identificationClient relationship development
Soft Skills
ResourcefulnessResilienceOral communicationWritten communicationEmotional intelligenceEntrepreneurial spiritSolutions mindsetAdaptabilityRelationship buildingProblem-solving