Zero Motorcycles Inc.

Field Service Engineer, DACH – German Speaking

Zero Motorcycles Inc.

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Provide field service support, troubleshooting and diagnostic guidance in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues.
  • Conduct onsite repairs and support maintenance activities.
  • Provide technical training to the dealer network and deliver your feedback to further improve technical training material.
  • Write service reports and record details of interactions with partners in our Salesforce CRM system and your weekly report.
  • Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner.
  • Proactively communicate with colleagues in the office and in the field to ensure service standards are met and dealer satisfaction is maintained.
  • Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms.
  • Help improve diagnostic tools and capabilities by providing detailed feedback from the field.
  • Accurately document diagnostic procedures and repair actions for difficult or exceptional fault cases.
  • Identify and document quality issues with a high level of quality awareness.
  • Where necessary, draft, translate and review service bulletins or service instructions.
  • Partner Portal guidance and onsite support with warranty administration processes.

Requirements

  • Bachelor of Science in Mechanical / Electrical Engineering or Motorcycle Apprenticeship with Advanced Training to Master Technician or any equivalent courses with at least 5 years of relevant experience in fieldwork
  • Native German, Proficient in English. Other languages are a plus.
  • Certified to work on high-voltage systems is a plus.
  • Proficiency with computer applications, including Microsoft Office and Atlassian platforms.
  • Experienced user of industrial-standard electronic test devices, instruments and tools.
  • In-depth understanding of motorcycles, automobiles or electric vehicles are highly beneficial.
  • Must be able to demonstrate proficiency with a computer including handling diagnostic tools and configuring systems with new software.
Benefits
  • A competitive salary with opportunity to join stock program for employees
  • Interesting secondary benefits
  • Open doors culture, very driven and fun colleagues
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnostic supporttechnical trainingfield service supportrepair procedureshigh-voltage systemsdiagnostic toolsconfiguration of systemselectronic test devicesmechanical engineering
Soft Skills
communicationcoordinationprofessionalismcourtesytimelinessfeedback deliveryquality awarenessproblem-solvingcustomer satisfactionteam collaboration
Certifications
Bachelor of Science in Mechanical EngineeringBachelor of Science in Electrical EngineeringMotorcycle ApprenticeshipAdvanced Training to Master Technicianhigh-voltage systems certification