Zero Motorcycles Inc.

Field Engineer

• Provide field service support, troubleshooting and diagnostic guidance in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues.
• Conduct onsite repairs and support maintenance activities.
• Provide technical training to the dealer network and deliver your feedback to further improve technical training material.
• Write service reports and record details of interactions with partners in our Salesforce CRM system and your weekly report.
• Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner.
• Proactively communicate with colleagues in the office and in the field to ensure service standards are met and dealer satisfaction is maintained.
• Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms.
• Help improve diagnostic tools and capabilities by providing detailed feedback from the field.
• Accurately document diagnostic procedures and repair actions for difficult or exceptional fault cases.
• Identify and document quality issues with a high level of quality awareness.
• Where necessary, draft, translate and review service bulletins or service instructions.
• Partner Portal guidance and onsite support with warranty administration processes.

Field Service Engineer, DACH – German Speaking

Sales

• Work closely with Sales, Dealer Development, Customer Experience, and Dealer Marketing teams
• Drive dealership sales and develop relationships with staff
• Conduct market analysis and respond to trends
• Implement sales campaigns and promotions
• Identify and recruit new dealers

Regional Sales Manager – US Southwest

• Drive the growth of the Zero Motorcycles brand throughout the Central US
• Work closely with colleagues in Sales, Dealer Development, Customer Experience, and Dealer Marketing
• Build and sustain long-term relationships with key dealership staff through visits and communication
• Analyze market trends, competitor activities, and dealership needs
• Ensure the successful implementation of sales campaigns and promotions within dealerships
• Conduct sales and product training with dealership staff as necessary
• Plan and conduct sales events in the region and at dealerships to demonstrate Zero motorcycles and accessories

Field Service Engineer, DACH – German Speaking

Regional Sales Manager – US Southwest

Regional Sales Manager – US Central Region