Zero Motorcycles Inc.

Field Engineer

• Provide field service support, troubleshooting and diagnostic guidance in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues
• Conduct onsite repairs and support maintenance activities
• Provide technical training to the dealer network and deliver your feedback to further improve technical training material
• Write service reports and record details of interactions with partners in our Salesforce CRM system and your weekly report
• Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner
• Proactively communicate with colleagues in the office and in the field to ensure service standards are met and dealer satisfaction is maintained
• Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms
• Help improve diagnostic tools and capabilities by providing detailed feedback from the field
• Accurately document diagnostic procedures and repair actions for difficult or exceptional fault cases
• Identify and document quality issues with a high level of quality awareness
• Where necessary, draft, translate and review service bulletins or service instructions
• Partner Portal guidance and onsite support with warranty administration processes

Field Service Engineer

• Provide field service support, troubleshooting and diagnostic guidance in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues.
• Conduct onsite repairs and support maintenance activities.
• Provide technical training to the dealer network and deliver your feedback to further improve technical training material.
• Write service reports and record details of interactions with partners in our Salesforce CRM system and your weekly report.
• Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner.
• Proactively communicate with colleagues in the office and in the field to ensure service standards are met and dealer satisfaction is maintained.
• Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms.
• Help improve diagnostic tools and capabilities by providing detailed feedback from the field.
• Accurately document diagnostic procedures and repair actions for difficult or exceptional fault cases.
• Identify and document quality issues with a high level of quality awareness.
• Where necessary, draft, translate and review service bulletins or service instructions.
• Partner Portal guidance and onsite support with warranty administration processes.

Field Service Engineer

Field Service Engineer, DACH – German Speaking