Zero Hash

Onboarding and Platform Audit Manager

Zero Hash

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Job Level

SeniorLead

About the role

  • Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives.
  • Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals.
  • Serve as first point of contact for billing, account receivable, third party audit requests etc
  • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
  • Create account-based strategies with a focus on enablement, account mapping, upselling and co-marketing.
  • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market.
  • Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products.
  • Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives.
  • Design and implement data driven reporting to track client satisfaction
  • Own retention and contract renewals
  • Excel at operating in a dynamic and quickly changing environment
  • Act as internal buffer between client and leadership team
  • Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.

Requirements

  • Proven people management experience, preferably within the financial services industry or fintech area, including in a remote first environment
  • College degree
  • 7-10+ years of AML and relevant professional services experience
  • Proven experience with the areas of responsibility
  • Experience working with third-party case management and project management tools
  • Hardworking and driven
  • Strong time management skills and ability to execute tasks within tight deadlines
  • Strong verbal and written communication skills
  • Strong interpersonal skills are necessary to work effectively with colleagues across regions and business units
  • Strong project management skills, with ability to multi-task and maintain attention to detail
  • Crypto experience a plus
  • ACAMS certification a plus
  • Experience with MSBs a plus
  • Experience with EDD and KYB/KYC a plus
Benefits
  • Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
  • Vision & Dental Insurance (U.S. only)
  • Chance to earn equity
  • Maternity & Paternity leave (after 6 months)
  • WeWork All Access Membership
  • WFH Yearly Stipend
  • L&D Yearly Stipend (after 6 months)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AMLproject managementaccount managementdata driven reportingaccount-based strategiesupsellingcross sellingclient retentioncontract renewalsthird-party case management
Soft Skills
people managementtime managementverbal communicationwritten communicationinterpersonal skillsattention to detailadaptabilitycollaborationleadershiporganizational skills
Certifications
ACAMS certification