Senior Relationship Manager
Zero Hash
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
Visit company websiteExplore more
Job Level
About the role
- Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts
- Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live.
- Serve as first point of contact for billing, account receivable, third party audit requests etc
- Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
- Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
- Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products
- Design and implement data driven reporting to track client satisfaction
- Own retention and contract renewals
- Excel at operating in a dynamic and quickly changing environment
- Act as internal buffer between client and leadership team
Requirements
- Motivated by Zero Hash’s mission and creating a seamless, best in class experience for our highest value clients
- Bachelor's degree or equivalent practical experience
- 5-7 years of experience in B2B Relationship Management
- Exceptional written and verbal communication
- The ability to work independently in a fast-paced environment
- Receptive to feedback and implements changes immediately with a positive attitude
- An interest in being a relationship builder, collaborative partner, and dynamic project manager
- Experience working in a complex ecosystem of SaaS or payments products
- An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
- Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)
- Experience with contract negotiation and dispute resolution
- Experience in fintech, brokerage, and/or the crypto industry
Benefits
- Chance to earn equity
- Maternity and Paternity Leave
- WeWork Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B Relationship Managementcontract negotiationdispute resolutiondata driven reportingclient satisfaction trackingupsell opportunitiescross sell opportunitiesSaaS productspayments productsproject management
Soft skills
communicationindependencecollaborationadaptabilityfeedback receptivenesspositive attituderelationship buildingdynamic environment operationproblem structuringclient relationship management
Certifications
Bachelor's degree