You ensure that new B2B customers (pest control companies/technicians) understand our SaaS solution smoothly and sustainably.
You plan, lead and oversee technical customer implementations.
You regularly conduct onboarding sessions across Germany on-site at customer locations.
You are the primary point of contact throughout the entire onboarding phase: weekly syncs, status updates, journey mapping.
You identify bottlenecks early and handle escalations proactively, solution-oriented and confidently.
You develop long-term customer relationships, support customers throughout their journey and grow together with them.

Requirements

You work with a high degree of autonomy and do not require micromanagement.
Excellent communication across all stakeholder levels, including colleagues, senior management, board members, external partners and technicians.
Willingness to travel, flexibility and independent trip planning.
You can build trust — and restore it when necessary.
You are passionate about building things from scratch and about interpersonal relationships.
Experience in project management, customer excellence, onboarding and technical implementations — ideally in a B2B SaaS or IoT context.
Ability to structure complex technical content clearly and make it actionable for others.
Pragmatic attitude to get things done independently.
Fluent in German and communicative in English.
Based in Germany.

Benefits

Flexibility and trust: Remote work possible within Germany + up to 70 days per year in other EU countries.
The chance to help digitize and revolutionize an analog market with our innovative digital technologies.
Meaningful work: the opportunity to create real economic and ecological impact.
Actively shape our startup: as one of the early hires you will play a central role in building our culture, processes, technology and customer base.
Exciting timing: join during our hyper-growth phase to take on responsibility and deliver results.
Direct collaboration with the founders and the tech and customer success teams.
Work with the hardware and tech setup of your choice — you decide what works best for you.
Cool startup office in the heart of Dresden — perfect for good food, coffee and inspiring walking meetings.
50% subsidy for the job ticket — commute sustainably and comfortably.
Health & fitness: access to Wellpass for sports and wellness.
30 days of vacation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer onboardingtechnical implementationsB2B SaaSIoT

Soft Skills

excellent communicationrelationship buildingproblem-solvingindependenceflexibilitytrust buildingproactive handling of escalations