Zenzero

Sales Development Rep

• This is a hybrid role that can be worked from any of our offices across the UK or SA.
• At the heart of our thriving marketing team, the Sales Development Representative will drive business expansion by identifying and nurturing new opportunities across the UK midmarket.
• You'll play a key role in generating qualified leads and building relationships that support our ambitious growth goals.
• Working within a fast-paced, award-winning tech business, you'll help fuel the sales pipeline and deliver real commercial impact.
• This role is ideal for someone who’s proactive, people-focused, and motivated by results. With our continued growth, underpinned by our B Corp status and recognition in the Deloitte Fast 50, you’ll have every opportunity to develop your career in an organisation that values innovation, sustainability, and success.

Sales Development Representative

Artificial Intelligence

• Work directly with clients to define and shape their AI strategy, roadmap, and use cases
• Lead the delivery and rollout of AI solutions, from discovery through to implementation
• Act as a trusted advisor to clients, guiding them through adoption of emerging technologies
• Translate business challenges into practical, scalable AI solutions
• Collaborate with cross-functional teams to deliver high-quality technical outcomes
• Stay up to date with the latest developments in AI and bring relevant innovation into client engagements

AI Solution Consultant

Field Engineer

• **Tasks:**
• **The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:**
• - Action technically demanding, time sensitive, and VIP tickets.
• - Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
• - Assist with coaching and mentoring the Service Desk Engineers.
• - Act as an escalation point for the Service Desk Engineers.
• - Assist the Service Desk Team Leader where required.
• - Ensure all tickets are accurately logged and have all required detail before accepting escalation.
• - Ensure adherence to performance targets including SLAs and KPIs.
• - Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
• - Follow processes to ensure that a high quality of service is provided, at all times.
• - Build good working relationships within the Service Desk team(s), the Service Engineering department, and the wider organisation.
• **Secondary tasks include:**
• - Assist in planned and unplanned service disruptions.
• - Help maintain the accuracy and relevance of support documentation, and guides.
• - Understand the business and its objectives
• **Responsibilities:**
• **- Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.**
• - Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
• - Monitor, moderate and create process documents and regularly check for adherence to these processes.
• - Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
• - Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
• - Represent the Service Desk at knowledge transfer sessions.
• - Assist with staff training and business awareness.
• - Be aware of organisational changes that might impact the Service Desk.
• - Plan and prioritise work to ensure that deadlines and targets are met.
• - Identify potential areas for improvement.
• - Involve and seek feedback from stakeholders.
• - You may on occasion be required to work on customer sites.