ZENVIA

Sales

• Manage a portfolio of existing clients, ensuring ongoing satisfaction and contract renewals;
• Develop and implement strategies to grow sales and market share within the assigned client portfolio;
• Identify and prospect new potential clients through market research and networking;
• Deliver persuasive sales presentations to prospective clients, highlighting the benefits of the products or services offered;
• Identify opportunities to expand traffic and adopt new channels (RCS and Voice) within the client portfolio;
• Collaborate with internal teams, including Sales, Marketing, Customer Support, and Operations, to ensure effective delivery of solutions to clients;
• Maintain accurate records of client interactions and regularly update the customer relationship management (CRM) system;
• Monitor market trends and competitor activity to identify potential opportunities and threats;
• Achieve sales targets and performance metrics set by the company.

Sales Solutions Specialist

Support Engineer

• Provide technical support for various products in the company's portfolio, including a messaging tool using the WhatsApp Business API, a ticketing system, flow-based and AI chatbots, and API integrations between internal and external solutions;
• Support customers with empathy and active listening;
• Collect evidence of issues, questions, or incorrect configurations and accurately record information to ensure proper follow-up in the support process;
• Escalate and manage tickets to Level 2, interacting with development, software engineering, UX, and other teams;
• Identify opportunities for professional services and direct them to the consulting area;

Mid-Level Support Analyst (Level 1) – Anhanguera Franchise

Customer Support

• Build long-lasting, trust-based relationships with clients and partners, gaining a deep understanding of their needs and business objectives;
• Act as a strategic advisor to clients, anticipating risks, designing action plans, and ensuring perceived value throughout the customer journey;
• Identify and execute expansion opportunities based on usage data, business context, and customer maturity;
• Proactively and autonomously manage the account portfolio with strong ownership and a focus on tangible results;
• Connect and collaborate with internal teams (Product, Sales, Support, etc.) to resolve complex issues and contribute to continuous improvements;
• Use dashboards, KPIs and analyses to guide actions and support strategic decision-making with clients.

Customer Success Analyst, Mid-level

Project Manager

• Define and manage the intake of initiatives into the Technology project portfolio.
• Create and maintain project documentation, plans, and reports.
• Define and manage monitoring cadences, providing visibility into all portfolio initiatives as well as potential risks, bottlenecks, and blockers.
• Make explicit the trade-offs that need to be made (execution capacity vs. prioritization) and demonstrate expected versus actual outcomes.
• Create financial projections for the portfolio and dashboards that enable monitoring of budgeted vs. actuals.
• Work with area managers to remove obstacles and create opportunities.
• Ensure that connections to business objectives are properly established and maintained.
• Define and disseminate best practices and methodologies for project planning and management.

Senior Projects Analyst

Events

• Development and management of the annual events plan;
• Planning and execution of owned events, trade shows, and sponsored events;
• Management of timelines, checklists, and execution cadence for events;
• Active coordination with Marketing and Sales teams to ensure alignment and execution;
• Management of vendors, partners, and sponsorships;
• Planning and setup of booths and activations;
• On-site event oversight when required;
• Structuring lead capture processes and tracking results;
• Consolidation of lead reports, ROI, and post-event learnings;
• Management and control of the events budget.

Senior Events Analyst

Software Engineer

SaaS Developer – INTERLAGOS Franchise

DevOps Engineer

• Lead and develop the SRE team, promoting technical autonomy and ensuring the maintenance of environments with availability above 99.9%.
• Manage the FinOps strategy, maintaining and evolving rightsizing and lifecycle management policies that ensure cost efficiency in Cloud and On-Premises environments.
• Ensure governance and compliance of environments (PCI-DSS, ISO 27001 and SOX), managing audits and guaranteeing security across all infrastructure layers.
• Coordinate the response to critical incidents, crisis management and the preparation of post-mortems, acting as the technical communicator with stakeholders and clients.
• Oversee the health and scalability of distributed systems.

SRE Coordinator

Backend Engineer

• Develop and evolve solutions in C# (.NET Framework and .NET Core);
• Apply development best practices such as TDD and DDD;
• Help break epics into smaller tasks, ensuring agile, value-driven deliveries for customers;
• Work with relational (SQL Server, PostgreSQL) and non-relational (MongoDB) databases;
• Implement and optimize messaging services (RabbitMQ, ZeroMQ, ActiveMQ, or Kafka);
• Work with containers (Docker) and cloud platforms (AWS, Azure, or GCP);
• Pair with colleagues and review code (pull requests);
• Build and support application architecture together with the squad.

Mid-level Backend Developer

Full-stack Engineer

• Develop and evolve solutions in C# (both .NET Framework and .NET Core);
• Apply development best practices, such as TDD and DDD;
• Help break epics into smaller tasks, ensuring agile, customer-valued deliveries;
• Work with relational databases (SQL Server, PostgreSQL) and non-relational databases (MongoDB);
• Implement and optimize messaging services (RabbitMQ, ZeroMQ, ActiveMQ or Kafka);
• Work with containers (Docker) and cloud platforms (AWS, Azure or GCP);
• Pair with colleagues and review code (pull requests);
• Build and support application architecture together with the squad.