ZENVIA

Analyst

• Communicate the quality vision to the team
• Map and create end-to-end test scenarios
• Execute tests for chatbots (user interface, APIs, events, etc.)
• Execute tests for Digital Journeys (email and SMS sends, documents, etc.)
• Create test automation projects
• Provide metrics through bug analysis reports
• Ensure business rules are being followed
• Produce test evidence
• Create test documentation for validation and acceptance

Junior Quality Analyst

DevOps Engineer

• Develop (plan and technically manage) projects in collaboration with all technology teams;
• Design and implement improvements to increase availability, scalability, reliability and security;
• Create automated routines for infrastructure provisioning using automation tools;
• Implement capacity and availability monitoring for product databases;
• Evaluate solutions and apply best practices for our SQL and NoSQL database clusters and their components;
• Share specialized database knowledge with technology teams to improve platform performance;
• Plan growth and manage capacity of the database infrastructure for Zenvia's products;
• Design, build and maintain each component of the database infrastructure so they support hundreds of thousands of customers, connections and/or concurrent transactions;
• Support and/or troubleshoot issues in production environments;
• Build monitoring and alerts based on symptoms and SLOs, not only on outages, incidents and/or problems;
• Document every action so knowledge becomes repeatable procedures and eventually automated;
• Manage database consulting contracts with third-party vendors that provide services to Zenvia.

Junior Quality Analyst

Database Reliability Engineer – Mid-level