Commercial Business Account Manager
Zentro Internet
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Salary
💰 $70,000 - $90,000 per year
About the role
- Act as the first point of contact for all commercial cancellation requests.
- Conduct proactive outreach to retain customers through pricing reviews, contract adjustments, win-back strategies, or upgraded service options.
- Oversee the full cancellation workflow from initial notice through billing closure.
- Manage all service modifications, relocations, and bandwidth changes.
- Process incoming event orders, input into Sonar, coordinate provisioning, and ensure billing and event prepayment.
- Partner with Finance and Billing to follow up on escalated overdue balances for business customers.
- Serve as the primary escalation point for commercial customer issues requiring coordination between Sales, Operations, Engineering, and Billing.
- Provide comprehensive support to commercial customers, including billing inquiries, service change requests, contract renewals, and product upgrades.
Requirements
- Excellent communication skills, both written and verbal
- Exceptional attention to detail and accuracy
- Strong problem-solving and analytical skills
- Ability to work collaboratively in a team environment
- Solid understanding of billing regulations and GAAP
- Billing system migration experience is a plus
- Customer retention, account management, or renewals experience strongly preferred.
Benefits
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunity to work with a dynamic team in a growing industry.
- Ongoing training and professional development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing system migrationcontract adjustmentsservice modificationsevent order processingpricing reviewswin-back strategiesGAAP
Soft Skills
communication skillsattention to detailproblem-solvinganalytical skillsteam collaboration