Zensurance

Senior UX Manager

Zensurance

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$140,000 - CA$175,000 per year

Job Level

Senior

About the role

  • Lead the UX function. Hire, mentor, and manage a small team of product designers and researchers. Set the bar for quality, process, and craft.
  • Define and evolve the long-term UX vision and experience strategy for key product areas, ensuring alignment with company goals and customer needs.
  • Lead strategic design initiatives that span multiple teams or product areas, ensuring consistency across the platform. Ensure design decisions reflect a coherent mental model and interaction patterns, creating intuitive and scalable experiences.
  • Define and prioritize UX work across customer acquisition, policy management, and internal tooling. Align design direction with product and engineering leadership.
  • Drive user research. Establish research practices that inform product decisions. Insurance is a domain where users need clarity and confidence — understand where they struggle and why.
  • Establish and champion UX principles and design frameworks that guide consistent decision-making across teams.
  • Evolve the design system. You'll work closely with frontend engineering to keep the design system coherent, accessible, and scalable.
  • Navigate complexity. Insurance products involve regulatory requirements, multi-step workflows, conditional logic, and domain-specific language. You'll need to make complicated things feel simple.
  • Collaborate across disciplines. Work daily with product managers, frontend and backend engineers, data teams, and business stakeholders. You'll need to understand how design work maps to team boundaries.

Requirements

  • 8+ years in UX/product design, with 3+ years managing designers
  • Experience leading UX across both customer-facing products and internal/B2B tooling
  • Track record of building or scaling a design function (hiring, establishing process, raising the bar)
  • Strong portfolio showing end-to-end product thinking — not just visual polish, but information architecture, interaction design, and flow design for complex workflows
  • Experience working with and contributing to a design system used across multiple product surfaces
  • Deep understanding of accessibility standards (WCAG 2.1 AA) and inclusive design practices
  • Strong aptitude for leveraging AI to increase speed and quality of UX initiatives.
  • Extensive knowledge of how AI is affecting how we build and provide services to users.
  • Comfort with data-informed design — using analytics, usability testing, and user research to drive decisions
Benefits
  • Remote-first setup for added flexibility
  • Home office allowance to create a comfortable workspace
  • Top-tier tech: "Office in a box" with all necessary tech equipment
  • Half days before public holidays: Enjoy half days before long weekends
  • Flexible health and dental plans for families, including mental health support
  • Health & personal spending accounts to invest in wellness your way
  • Parental leave top-up, because family comes first
  • Education assistance reimbursement for courses, conferences, books, and memberships
  • Opportunities to learn from industry experts and grow your career
  • Weekly Friday huddles to share updates and connect across teams
  • Virtual & in-person team-building events to strengthen our culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designproduct designinformation architectureinteraction designflow designdesign systemaccessibility standardsinclusive designdata-informed designuser research
Soft Skills
leadershipmentoringcollaborationstrategic thinkingcommunicationproblem-solvingprocess establishmentteam managementadaptabilityuser empathy
Certifications
WCAG 2.1 AA certification