Zensurance

Senior Manager – Commercial Insurance Accounts/Sales

Zensurance

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 $117,000 - $142,000 per year

Job Level

Senior

About the role

  • Coaching the Coach: Focus on developing the leadership and coaching skills of your Team Leads to ensure they’re effectively supporting and growing their own teams.
  • Service Excellence: Use your strong customer service background to set a high bar and lift the service standards across the entire Accounts department.
  • Continuous Learning: Focus on your own growth and inspire others to keep learning and developing.
  • Empowering Teams: Build up your colleagues and inspire them to tackle challenges they didn't think were possible.
  • Performance Results: Stay accountable for driving performance to exceed targets through impactful team meetings and performance plans.
  • Talent Development: Assist in the onboarding and training of new talent to set them up for success from day one.
  • Growth Strategy: Design and drive upsell and cross-sell campaigns to boost top-line growth.
  • Operational Excellence: Own process improvements and documentation to help improve the overall customer experience and retention.
  • Customer Journey: Map out and improve the customer journey to elevate satisfaction as measured through our Net Promoter Score.

Requirements

  • 4+ years of experience in commercial insurance
  • 8+ years of experience in an insurance management role
  • Proven experience in a "leader of leaders" role, with a focus on mentoring and developing management-level staff
  • A strong background in high-level customer service with a track record of improving team-wide service metrics
  • Proven experience leading teams in a high-speed, high-ticket, or high-volume service environment
  • The ability to drive process improvements and deliver growth in line with business goals and KPIs
  • A valid RIBO license is required
  • CIP, CRM, or CAIB designations are preferred but not required
Benefits
  • Remote-first setup for added flexibility
  • Home office allowance to create a comfortable workspace
  • Top-tier tech: "Office in a box" with all necessary tech equipment
  • Half days before public holidays: Enjoy half days before long weekends
  • Flexible health and dental plans for families, including mental health support
  • Health & personal spending accounts to invest in wellness your way
  • Parental leave top-up, because family comes first
  • Education assistance reimbursement for courses, conferences, books, and memberships
  • Opportunities to learn from industry experts and grow your career
  • Weekly Friday huddles to share updates and connect across teams
  • Virtual & in-person team-building events to strengthen our culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceprocess improvementsperformance plansupsell campaignscross-sell campaignsteam onboardingteam trainingcustomer journey mappingKPI managementservice metrics
Soft Skills
leadershipcoachingmentoringteam empowermentaccountabilityinspirationcontinuous learningcommunicationcollaborationproblem-solving
Certifications
RIBO licenseCIPCRMCAIB