Zensurance

Senior Manager – Accounts/Sales

Zensurance

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 $117,000 - $142,000 per year

Job Level

Senior

About the role

  • Focus on developing the leadership and coaching skills of your Team Leads to ensure they’re effectively supporting and growing their own teams.
  • Use your strong customer service background to set a high bar and lift the service standards across the entire Accounts department.
  • Focus on your own growth and inspire others to keep learning and developing.
  • Build up your colleagues and inspire them to tackle challenges they didn't think were possible.
  • Stay accountable for driving performance to exceed targets through impactful team meetings and performance plans.
  • Assist in the onboarding and training of new talent to set them up for success from day one.
  • Design and drive upsell and cross-sell campaigns to boost top-line growth.
  • Own process improvements and documentation to help improve the overall customer experience and retention.
  • Map out and improve the customer journey to elevate satisfaction as measured through our Net Promoter Score.

Requirements

  • Proven experience in a "leader of leaders" role, with a focus on mentoring and developing management-level staff.
  • A strong background in high-level customer service with a track record of improving team-wide service metrics.
  • 4+ years of experience in commercial insurance.
  • 1+ years of experience in an insurance management role.
  • A valid RIBO license is required.
  • CIP, CRM, or CAIB designations are preferred but not required.
  • The ability to drive process improvements and deliver growth in line with business goals and KPIs.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process improvementscustomer service metricsupsell campaignscross-sell campaignsperformance plansonboardingtraining
Soft Skills
leadershipcoachingmentoringteam buildingaccountabilityinspirationcommunication
Certifications
RIBO licenseCIPCRMCAIB