Zenoti

Account Manager

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products.
• Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies.
• Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals.
• Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions.
• Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience.
• Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI.
• Maintain accurate forecasting, pipeline management, and account documentation in internal systems.
• Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.

Account Manager – Expansion Sales, B2B SaaS

Account Executive

• Converting qualified leads generated by the Inside Sales and SDR teams and taking them to successful closure.
• Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, SDRs and customer success to own and drive this initiative.
• Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure.
• Drive thorough discovery of customer’s business priorities and challenges; offer relevant introduction to Zenoti’s products targeted to their individual business needs and challenges.
• Be a strategic business partner for new customers, offering consultation and insight into the customer’s market, industry, business model and opportunities regarding Zenoti systems.
• Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers.
• Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti.
• Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing.
• Upsell additional Zenoti products and services to existing customers.
• Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff

Account Manager – Expansion Sales, B2B SaaS

Account Manager – Expansion Sales, B2B SaaS

Lead, Account Executive – SaaS Sales