Account Manager – Expansion Sales, B2B SaaS

Zenoti

Account Manager responsible for driving growth and retention for Zenoti's strategic North America accounts with a focus on AI-powered solutions.

Posted 6/1/2026full-timeRemote • Arizona • 🇺🇸 United StatesSeniorLead💰 $85,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products.
Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies.
Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals.
Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions.
Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience.
Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI.
Maintain accurate forecasting, pipeline management, and account documentation in internal systems.
Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.

Requirements

What you’ll need

10+ years in a quota-carrying enterprise SaaS role, with proven success in account management and expansion.
Consistent record of over-achievement in exceeding targets in account management and sales roles within the SaaS industry.
Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value.
Exceptional communication, executive presence, and ability to engage both technical and non-technical audiences.
Self-starter with strong business acumen and ability to thrive in a fast-paced, collaborative environment.
Willingness to travel for client meetings and industry events across North America.

Benefits

Comp & perks

Equal employment opportunities
Prohibits discrimination and harassment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalesquota-carryingcloud technologiesAI-driven technologiesforecastingpipeline managementcustomer experienceoperational efficiencybusiness strategy

Soft Skills

communicationexecutive presencebusiness acumenself-startercollaborativerelationship buildingstrategic thinkingproblem-solvingtrust advisorengagement