Director, Client Relationship
Zenith American Solutions, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Manages all aspects of the client relationship and account management activities of the assigned client(s)
- Sets and manages client expectations and account-related activities
- Pursues and executes cross-sell, upsell and renewal motions across their BOB
- Acts as liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff
- Monitors revenue, expenses, and profitability of assigned client(s)
- Oversees all aspects of relationships with vendors
- Implements client requirements, filings, fund communications, and changes in benefit programs
- Facilitates client meetings
Requirements
- Associate’s degree in a business-related field
- 5+ years of experience in client management, sales, or account management
- Experience in a leadership role in client management
- Professional experience working with Taft-Hartley clients and plan professionals
- Working knowledge of Customer Relationship Management software or systems such as Salesforce or Smartsheet
- Thorough knowledge of health and/or welfare group benefits plans
Benefits
- Health insurance
- Vision coverage
- Dental coverage
- Retirement savings 401(k) plan with company match
- Paid time off (PTO)
- Opportunities for growth
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client managementaccount managementsalesleadershipCustomer Relationship Managementhealth benefits planswelfare group benefits plans
Soft Skills
relationship managementcommunicationexpectation managementfacilitation
Certifications
Associate’s degree