Zenith American Solutions, Inc.

Implementation Specialist

• Onboarding new clients and converting existing client systems
• Enhancing automation utilization
• Reviewing and interpreting requirements for new client retirement plan implementations
• Attending implementation and conversion meetings
• Facilitating training for new and current employees
• Coordinating and overseeing the review and testing of all requirements
• Responsible for data validation during system conversions
• Reconciles and ties out all benefit payment data
• Facilitates the development/update of forms, letters, and application documents
• Provides recommendations and proposals to management for improving automation
• Supports management in research and resolution of complex functional and system issues
• Writes and distributes internal and external communications

Pension Implementation Manager

IT Support

• The IT Service Delivery Manager is responsible for leading the delivery, support, and continuous improvement of IT service
• Build and maintain strong relationships with business and operations leaders to ensure IT services align with organizational priorities and user needs
• Lead day-to-day IT service delivery to ensure services are delivered effectively and in alignment with established SLAs and operational objectives
• Own the end-to-end escalation management process, ensuring timely coordination, communication, and resolution of complex IT issues
• Monitor and report on service delivery performance, including KPIs, SLAs, customer satisfaction, backlog trends, and operational health
• Lead continuous improvement initiatives focused on operational efficiency, automation, service quality, and user experience
• Ensure successful transition of projects and new technologies into production support