Senior Product Manager, AI
Twin Health
Principal Product Manager
Zendesk
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $166,000 - $248,000 per year
Job Level
Lead
About the role
- Drive strategy and execution for our Employee Services product line
- Define KPIs and success metrics for the ES portfolio
- Partner with data science, engineering, and product teams to uncover actionable insights and drive roadmap decisions
- Provide executive-level reporting on ES product performance and value delivered
- Serve as the voice of Employee Services in the market, engaging with customers, analysts, and industry communities
- Partner with Sales, Marketing, and Customer Success to craft compelling narratives that demonstrate the impact of ES
- Lead Zendesk’s internal adoption of ES products to support our HR, IT, and employee-facing teams
- Create a living proof-point by showcasing Zendesk’s ES journey to prospects and customers
Requirements
- 10+ years of product management experience
- 3+ years at the principal or senior leadership level
- Proven expertise in product analytics and data-driven decision-making
- Strong outbound skills with the ability to evangelize products externally and influence C-level stakeholders
- Experience leading internal adoption (Customer 0) programs or driving product-led transformation initiatives
- Deep passion for employee experience and enterprise SaaS, ideally with exposure to HR, IT, or workplace productivity solutions
- Strong ability to navigate ambiguity, align stakeholders, and drive outcomes in fast-paced environments
Benefits
- Bonus
- Benefits
- Related incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementproduct analyticsdata-driven decision-makingKPI definitionsuccess metricsinternal adoption programsproduct-led transformationemployee experienceenterprise SaaSworkplace productivity solutions
Soft skills
outbound skillsevangelizing productsinfluencing C-level stakeholdersnavigating ambiguityaligning stakeholdersdriving outcomesexecutive-level reportingcustomer engagementcollaborationstorytelling
