Zendesk

SMB Account Executive

Zendesk

full-time

Posted on:

Location Type: Hybrid

Location: Austin • California • Texas • United States

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Salary

💰 $111,000 - $167,000 per year

About the role

  • Drive top-line revenue growth by acquiring new SMB customers
  • Manage and nurture customer relationships
  • Proactively lead complex sales cycles
  • Co-create with customers clear AI transformation roadmaps
  • Develop and articulate compelling, data-backed ROI and value cases
  • Tracking and communicating realized outcomes
  • Hold consultative technical conversations
  • Identify and pursue opportunities to cross-sell and up-sell new products and services
  • Build and maintain a robust, accurately tracked pipeline of qualified opportunities in Salesforce
  • Collaborate with Marketing, Business Development, and other internal teams

Requirements

  • At least 2 years B2B sales or other relevant sales experience in SaaS
  • Experience engaging and expanding relationships across various customer levels
  • Strong technical aptitude
  • Proven ability to have detailed conversations about AI product architecture and integrations.
  • Demonstrated success in account research, prospecting, customer outreach, and closing deals
  • Excellent organizational skills
  • Entrepreneurial spirit, collaborative mindset, and relentless drive for learning and growth.
  • Outstanding communication, presentation, and negotiation abilities.
  • Experience creating and executing territory/account plans
Benefits
  • Bonus
  • Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B salesSaaSAI product architectureintegrationsaccount researchprospectingcustomer outreachclosing dealsterritory/account plansdata-backed ROI
Soft Skills
customer relationship managementorganizational skillsentrepreneurial spiritcollaborative mindsetdrive for learning and growthcommunication abilitiespresentation skillsnegotiation abilitiesconsultative conversationsleadership