Lead and manage the team that partners with Sales to define market-winning strategies that align with Zendesk's overarching business objectives.
Lead and manage the team that acts as technical counterpart to C-suite stakeholders, translating business hurdles into actionable solutions using the Zendesk Resolution Platform.
Lead and manage the team that oversees the creation of customer-specific technical solutions that address requirements and long-term goals.
Collaborate with Product, Sales, Marketing, and other teams to craft and deliver compelling value propositions and demonstrations.

Requirements

8+ years of professional experience with a significant focus on high-growth SaaS, CX, or AI environments.
4+ years of leadership experience, specifically having scaled a presales and/or technical consulting organization, ideally from an earlier stage to a multi-layered enterprise team.
Proven ability to influence internal product direction and external customer strategy simultaneously.
Experience navigating the Customer Experience and / or Employee Experience Space.
Awareness of CX tools, cloud technologies, and AL/ML applications.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSCXAIpresalestechnical consultingcloud technologiesAL/ML applications

Soft Skills

leadershipinfluencecollaborationcommunication