Zendesk

Senior CX Acceleration Manager

Zendesk

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Establish and nurture strong relationships with internal and external teams
  • Prioritize business and technical requirements of clients for maximum value
  • Conduct in-depth technical assessments focusing on configuration and system architecture
  • Provide expert consultation and product demonstrations showcasing Zendesk capabilities
  • Perform internal reviews with account teams and customers post-engagement
  • Coordinate use of Zendesk resources for effective implementation and client support
  • Partner with account teams and management to drive continuous improvement

Requirements

  • Extensive experience as a Senior Consultant, Senior Technical Account Manager, or Senior Customer Success Manager
  • Deep knowledge of Zendesk products with hands-on experience managing Zendesk environments
  • At least 5 years of technical experience in complex customer environments
  • Proven ability to mobilize teams and drive actions that lead to organizational and customer success
  • Expertise in service management, operational support, and customer experience management
  • Experience in external enterprise customer-facing roles as a technical lead with a strong understanding of system integrations
  • Proficiency in working within a collaborative/matrix environment
  • Exceptional communication and presentation skills, connecting with personnel at all levels
  • Knowledge of SaaS implementations, customer use cases, and logic-based workflows
  • Ability to develop alternative solutions through lateral thinking and technical curiosity
Benefits
  • Health benefits
  • Long term career growth opportunities
  • Support for physical and mental wellbeing
  • Inclusive and diverse workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Zendesksystem architectureservice managementoperational supportcustomer experience managementsystem integrationsSaaS implementationslogic-based workflowstechnical assessmentstechnical consultation
Soft Skills
relationship buildingprioritizationteam mobilizationcontinuous improvementcollaborationcommunicationpresentationlateral thinkingtechnical curiositycustomer success