Staff Machine Learning Engineer – Retrieval Platform, Search
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • Portugal
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Job Level
About the role
- Delivering AI-powered capabilities to our customers at Zendesk scale using latest LLM technologies
- Working closely with Product Management, ML Scientists and fellow Engineers both within the team and across the company to define feature scope and implementation strategies, using ML technology
- Mentoring junior team members, as well as pairing with more experienced colleagues to foster mutual learning
- Supporting our deployed services to ensure a high level of stability and reliability
- Writing clean and maintainable code to meet the team’s delivery commitments
- Contributing to discussions regarding technical design and best practices
Requirements
- Proficiency in programming languages such as Python or Ruby, along with experience in relevant testing frameworks
- Solid understanding of architecture and software design patterns for server-side and web applications
- Collaborative and growth mindset, with a commitment to ongoing learning and development
- Self-managed, dedicated approach with the ability to work independently
- Experience building scalable and stable software applications
- Ability to formulate hypotheses, conduct experiments, and analyze results to inform engineering decisions
- Experience in designing, implementing, and optimizing search solutions, ideally leveraging Machine Learning techniques and Elasticsearch to enhance search relevance and performance
- Experience with managing and deploying cloud services with AWS
- Experience with event-driven, distributed architecture using Kafka
Benefits
- Possibility to specialise in areas such as security, performance, and reliability
- Opportunity to learn and grow!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonRubytesting frameworkssoftware design patternsscalable software applicationssearch solutionsMachine LearningElasticsearchAWSKafka
Soft skills
collaborative mindsetgrowth mindsetongoing learningself-manageddedicated approachindependent workmentoringmutual learning