Zendesk

Director, Global Specialist CS

Zendesk

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Lead

Tech Stack

ITSM

About the role

  • Lead and scale global specialist functions: ES Specialists, CCaaS Specialists, and WEM Specialists
  • Build a unified strategy and operating model for the Specialist Organization
  • Establish and maintain consistent frameworks for adoption acceleration
  • Align closely with Core CSMs, Professional Services, Sales, and Digital Programs

Requirements

  • 12+ years of experience in Customer Success, Professional Services, or GTM roles within enterprise SaaS
  • Deep expertise in at least one of: ITSM/Employee Experience, CCaaS/Contact Center, or WEM/QA/WFM
  • Proven success managing global or multi-regional teams
  • Strong strategy and execution skills
  • Exceptional communication skills
  • Strong analytical and operational capabilities
Benefits
  • Remote work options
  • Professional development opportunities
  • Pension scheme
  • Paid time off
  • Health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessProfessional ServicesGTM rolesITSMEmployee ExperienceCCaaSContact CenterWEMQAWFM
Soft Skills
strategy skillsexecution skillscommunication skillsanalytical capabilitiesoperational capabilities