Presales Solutions Engineer – East USA
Moveworks
CloudRPA
Senior Partner Solutions Consultant
Zendesk
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky, Maryland, Massachusetts, Missouri, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $151,000 - $227,000 per year
Job Level
Senior
Tech Stack
AWSDynamoDBNode.jsPython
About the role
- Drive the technical onboarding process for partners, ensuring they acquire the skills and knowledge necessary to successfully implement and resell Zendesk Contact Center solutions.
- Collaborate closely with partners during co-sell engagements, providing expert technical guidance and solving complex implementation challenges.
- Design scalable and efficient architectures leveraging Amazon Connect, AWS, and Zendesk to support partner deployments.
- Define technical enablement strategies aligned with partner needs and evolving business goals.
- Coach partners, internal teams, and presales specialists on best practices in solution design and deployment.
- Stay updated on AI, ML, and automation trends in contact centers to continuously improve partner technical capabilities.
- Support technical discovery, solution design, demonstrations, PoCs, and ongoing partner support.
- Create technical documentation, playbooks, and training content tailored for partner consumption.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration.
- Minimum of 10 years in solution architecture, with at least 5 years focused on contact center technologies including Amazon Connect and Zendesk, with partner-facing or customer enablement experience preferred.
- Proficient designing solutions using Zendesk, Amazon Connect, AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway).
- Experience with Python and/or NodeJS is a plus.
- Demonstrated ability to deliver technical training and enablement to partners or customers.
- Experience leading technical engagements involving multiple stakeholders including partners, internal teams, and vendors.
- Exceptional verbal and written skills with the ability to translate complex technical information for diverse audiences.
- Strong analytical skills and ability to devise creative technical solutions in partner-centric contexts.
Benefits
- Bonuses
- Benefits
- Related incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solution architecturecontact center technologiesZendeskAmazon ConnectAWSLambdaLexIAMDynamoDBS3
Soft skills
technical trainingcollaborationproblem-solvingcoachingcommunicationanalytical skillscreativitystakeholder engagementadaptabilitydocumentation
Certifications
Bachelor’s degreeMaster’s degree
