ZendBox

Human Resources

• Zendbox.io is a fast-growing, tech-led eCommerce fulfilment and distribution business based near Maidstone in Kent. We help ambitious brands scale by delivering smart, reliable warehousing and logistics solutions - and we’re now looking for an experienced HR Manager to support our next stage of growth.
• **About the Role**
• We’re looking for a confident, hands-on HR Manager to lead and develop our people strategy at our Kent HQ near Maidstone. This is a true blend of strategic and operational HR in a fast-paced distribution environment, overseeing the full employee lifecycle from recruitment and onboarding through to performance, wellbeing, absence management and retention.
• You’ll need to hit the ground running: setting direction quickly, making clear decisions, taking ownership of absence management (including use of the Bradford Factor) and giving managers the support and challenge they need to deliver.
• You’ll work closely with senior leadership to ensure our people practices directly support business objectives, while creating a culture that enables our teams to thrive.
• **Key Responsibilities**
• HR Leadership (Operational Focus)
• - Oversee day to day HR activities to ensure effective people processes across the business
• - Support managers with organisational changes, staffing needs and people related decisions
• - Contribute to initiatives that improve culture, engagement and team performance
• Employee Relations (ER) & Absence Management
• - Lead on all ER matters including investigations, disciplinaries, grievances and policy updates
• - Design and own a robust absence management framework across the business
• - Use tools such as the Bradford Factor to monitor sickness and identify trends
• - Support and coach line managers to confidently manage attendance, conduct return-to-work meetings and follow through on formal processes where needed
• - Act as a trusted advisor to managers on complex people issues
• Board Reporting & Metrics
• - Provide regular reports on key HR metrics including turnover, absence, engagement, ER activity, recruitment and DEI
• - Use data to demonstrate impact, support planning and drive accountability across the business
• Recruitment & Onboarding
• - Oversee end-to-end recruitment and employer branding strategy
• - Work at pace to attract and secure the right talent for a fast-moving distribution environment
• - Streamline and enhance onboarding processes for a seamless employee experience
• Compliance
• - Ensure HR policies, processes and practices are legally compliant and up to date
• - Keep the business informed and prepared for changes in employment law and HR best practice
• - Oversee right-to-work checks, data protection compliance (GDPR), and all statutory reporting
• Manager Development & Training
• - Develop and deliver training and support to build confident, capable line managers
• - Equip managers to handle ER, performance and absence matters consistently and effectively
• - Promote values-based leadership across the business
• Performance & Development
• - Design and manage effective performance management frameworks
• - Foster a culture of regular feedback, growth and accountability
• Wellbeing & Benefits
• - Lead wellbeing and mental health initiatives
• - Manage and optimise employee benefits to support attraction and retention

HR Manager

Marketing

• Take ownership of the Group’s marketing activity, managing a small in-house team alongside freelancers and agencies.
• Create a content studio function to deliver campaigns that generate leads, build brand presence, and support sales growth across our businesses.
• Work closely with leadership, sales, and operational teams to ensure marketing plays a central role in driving commercial results.

HR Manager

Marketing Manager