ZendBox

Full-stack Engineer

• Productionize AI Workflows: Transform raw AI prompts and experimental logic into resilient production code using .NET 10/C# 14.
• Architect Agentic Systems: Design and build the "Agent Loops" (Planning → Execution → Observation) that allow our AI to interact reliably with our internal databases and external APIs.
• Build for Reliability: Implement "Evals" and Guardrails to manage the non-deterministic nature of LLMs, ensuring outputs are safe, accurate, and consistent for our users.
• Cloud Infrastructure: Partner with the Head of Tech to design and deploy the Azure/AWS infrastructure required to support high-concurrency AI workloads, focusing on latency and cost-per-token optimization.
• AI-First Tooling: Lead the team in adopting and optimizing AI-assisted development workflows (Claude Code, Cursor, etc.) to maintain our 10x velocity.
• Strategic Evolution: Collaborate on the long-term technical roadmap, identifying when to use fine-tuned Small Language Models (SLMs) vs. Frontier LLMs.

Senior Software Engineer, C#, PostgreSQL, AI-Native

Supply Chain

• - Support day-to-day supply chain operations across all group business units, including core fulfilment operations, contract packing operations, custom packaging, manufacturing, logistics, and packaging, ensuring orders, materials, and services flow efficiently across the group.
• - Coordinate contract packing operations by working closely with customers and internal planning teams to schedule jobs in line with capacity, timelines, and material availability, ensuring smooth execution from order confirmation through to completion. This includes raising, processing, and progressing production orders, managing job administration, and coordinating associated invoicing.
• - Act as the central point of coordination and customer contact for contract packing jobs, providing regular updates on order and job status, progress, and completion, responding to customer queries, and proactively managing issues, changes, or delays as they arise.
• - Manage the end-to-end administrative processing of contract packing and wider supply chain activities, including order entry and progressing, maintaining job and order documentation, supporting job costing, processing purchase orders, and generating, processing, and reconciling customer and supplier invoices to ensure accuracy against agreed specifications and pricing.
• - Monitor group-wide raw material requirements, including packaging and manufacturing inputs, and manage the replenishment process. This includes raising, tracking, and progressing purchase orders to ensure correct stock quantities are maintained in line with production plans, contract packing activities, and demand requirements, as well as coordinating deliveries to support manufacturing and distribution operations.
• - Support Vendor Managed Inventory (VMI) processes for packaging by monitoring usage across the group, coordinating replenishment with suppliers, maintaining accurate stock, order, and usage records, and supporting supplier performance, reconciliation, and invoicing activities.
• - Support custom packaging projects by acting as an intermediary during the discovery and early development stages, coordinating communication between customers, internal stakeholders, and production partners, and assisting the Head of Supply Chain with supplier engagement, pricing support, and the transition from concept to production.
• - Support logistics operations by arranging and booking transport for inbound and outbound shipments, preparing and issuing relevant shipping documentation, tracking and progressing deliveries, and proactively following up on delays, discrepancies, or service issues with logistics partners.
• - Liaise closely with customers, suppliers, transport providers and internal teams to ensure orders, materials, packaging, and services are delivered in line with operational requirements, service levels, and agreed timelines.
• - Maintain accurate and up-to-date supply chain, order, and financial data across systems, supporting reporting, audits, invoicing, financial reconciliation, and operational visibility across the group.
• - Provide general supply chain, customer service, and operational administration support to the Head of Supply Chain, contributing to continuous improvement initiatives and identifying opportunities to improve efficiency, accuracy, service levels, and customer experience across the group.

Supply Chain Coordinator

People Operations

• Zendbox.io is a fast-growing, tech-led eCommerce fulfilment and distribution business based near Maidstone in Kent. We help ambitious brands scale by delivering smart, reliable warehousing and logistics solutions - and we’re now looking for an experienced HR Manager to support our next stage of growth.
• **About the Role**
• We’re looking for a confident, hands-on People & Culture lead to develop and execute our people strategy at our Kent HQ near Maidstone. This is a true blend of strategic and operational HR in a fast-paced distribution environment, overseeing the full employee lifecycle from recruitment and onboarding through to performance, wellbeing, absence management and retention.
• You’ll need to hit the ground running: setting direction quickly, making clear decisions, taking ownership of absence management (including use of the Bradford Factor) and giving managers the support and challenge they need to deliver.
• You’ll work closely with senior leadership to ensure our people practices directly support business objectives, while creating a culture that enables our teams to thrive.
• **Key Responsibilities**
• HR Leadership (Operational Focus)
• - Oversee day to day HR activities to ensure effective people processes across the business
• - Support managers with organisational changes, staffing needs and people related decisions
• - Contribute to initiatives that improve culture, engagement and team performance
• Employee Relations (ER) & Absence Management
• - Lead on all ER matters including investigations, disciplinaries, grievances and policy updates
• - Design and own a robust absence management framework across the business
• - Use tools such as the Bradford Factor to monitor sickness and identify trends
• - Support and coach line managers to confidently manage attendance, conduct return-to-work meetings and follow through on formal processes where needed
• - Act as a trusted advisor to managers on complex people issues
• Board Reporting & Metrics
• - Provide regular reports on key HR metrics including turnover, absence, engagement, ER activity, recruitment and DEI
• - Use data to demonstrate impact, support planning and drive accountability across the business
• Recruitment & Onboarding
• - Oversee end-to-end recruitment and employer branding strategy
• - Work at pace to attract and secure the right talent for a fast-moving distribution environment
• - Streamline and enhance onboarding processes for a seamless employee experience
• Compliance
• - Ensure HR policies, processes and practices are legally compliant and up to date
• - Keep the business informed and prepared for changes in employment law and HR best practice
• - Oversee right-to-work checks, data protection compliance (GDPR), and all statutory reporting
• Manager Development & Training
• - Develop and deliver training and support to build confident, capable line managers
• - Equip managers to handle ER, performance and absence matters consistently and effectively
• - Promote values-based leadership across the business
• Performance & Development
• - Design and manage effective performance management frameworks
• - Foster a culture of regular feedback, growth and accountability
• Wellbeing & Benefits
• - Lead wellbeing and mental health initiatives
• - Manage and optimise employee benefits to support attraction and retention

Senior Software Engineer, C#, PostgreSQL, AI-Native

Supply Chain Coordinator

People & Culture Lead