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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer relationship management within the manufacturing and FMCG sectors, focusing on building long-term relationships, managing customer expectations, and identifying growth opportunities. Proficient in utilizing CRM and ERP/MRP systems to maintain accurate customer data and support operational efficiency.
Highest-signal resume keywords
Account ManagementCustomer Relationship ManagementStakeholder ManagementCRM SystemsERP/MRP Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer Relationship ManagementStakeholder ManagementCommercial Terms ManagementOrder CoordinationForecastingProblem-SolvingCustomer Satisfaction ReportingRevenue Growth IdentificationProcess Improvement
Soft Skills
CommunicationOrganization
Tools & Technologies
CRM SystemsERP SystemsMRP Systems
Industry Keywords
ManufacturingFMCGFoodNutraceuticalsSupplementsContract Manufacturing
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the primary day-to-day contact for an allocated portfolio of manufacturing customers once commercial terms are agreed
- Build trusted, long-term relationships and understand each customer's business, products, forecasts and growth plans
- Provide proactive updates on orders, production, stock and deliveries
- Own customer queries, issues and complaints through to resolution
- Hold regular customer reviews and identify accounts requiring additional support
- Coordinate manufacturing and repeat orders with Planning, Procurement, Manufacturing, Quality, Regulatory, Packaging and Finance
- Ensure customer requirements, specifications, forecasts, purchase orders and commercial terms are accurately captured in internal systems
- Monitor delivery commitments, escalate risks and coordinate teams to keep orders on track
- Protect and grow existing customer revenue and identify opportunities for new SKUs, reformulations, alternative formats and additional services
- Work with Sales and Innovation to develop opportunities within existing accounts
- Support renewals, pricing reviews and commercial discussions
- Maintain customer pricing, volumes, forecasts and commercial agreements
- Support Finance with deposits, proformas, outstanding payments and account queries
- Maintain accurate information in CRM and ERP/MRP systems
- Report on account performance, customer satisfaction, retention, revenue, risks and growth opportunities
- Represent the customer internally and identify process and customer-experience improvements
Requirements
What you’ll need- At least three years' experience in account management, customer success or customer relationship management
- Experience in manufacturing, FMCG, food, nutraceuticals, supplements or contract manufacturing is highly desirable
- Strong customer relationship and stakeholder management skills
- Commercial confidence with experience managing existing accounts and identifying growth opportunities
- Excellent communication, organisation and problem-solving skills
- Experience using CRM and ERP/MRP systems
Benefits
Comp & perks- Competitive salary and performance bonus
- Private healthcare and company pension
- 25 days holiday plus bank holidays
- Hybrid working
- Career development and the opportunity to grow with a fast-scaling business
- Supportive, ambitious culture where you can influence how we do things