Zencargo

Account Manager

Zencargo

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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About the role

  • Own your book of business: Drive volume and gross profit growth across your customer portfolio, with full accountability for performance.
  • Build long-term value: Create and maintain a living Joint Impact Plan for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO₂ reduction.
  • Drive platform adoption: Champion Zencargo’s technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools.
  • Strengthen relationships: Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor.
  • Lead strategic conversations: Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data.
  • Collaborate cross-functionally: Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution.

Requirements

  • Proven success in account growth and stakeholder management
  • Strong strategic thinking and planning capabilities
  • Data-literate and ROI-focused with ability to translate insights into action
  • Experience with platform adoption and B2B SaaS-like value delivery in logistics
  • Excellent communicator and relationship builder
  • Skilled presenter, confident leading senior conversations
  • Collaborative, solution-oriented team player
  • Strong prioritisation and project management ability
  • Proficient in Google Suite, BI tools (e.g. Thoughtspot), and CRM systems
  • Strong understanding of international freight forwarding and supply chains
  • Comfortable navigating customer data to find value levers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account growthstakeholder managementstrategic thinkingdata literacyROI-focusedplatform adoptionB2B SaaSproject managementcustomer data analysisvalue delivery
Soft Skills
excellent communicatorrelationship buildingskilled presentercollaborativesolution-orientedteam playerstrong prioritisationstrategic planningconfident leadershipdata-driven decision making