ZenBusiness

Account Executive

• Effectively close sales by connecting with current and prospective ZenBusiness customers
• Follow up with outbound calls to current and prospective customers
• Assist customers by phone and email inquiries to help move the progress of the sale forward
• Make at least 60 outbound calls daily
• Responsible for maintaining a high level of professionalism with customers
• Update customer information within Salesforce and TalkDesk during and after each customer contact
• Stay updated on product knowledge and take the initiative to expand industry knowledge
• Maintain high-call quality standards at all times
• Meet quarterly sales targets and individual goals

Outbound Sales Representative

Executive Assistant

• Manage and coordinate calendars, travel, meetings, and logistics for the Executive Team and Board of Directors.
• Coordinate executive off-sites, company-wide meetings, company culture initiatives, and special events where applicable.
• Handle sensitive information with the utmost discretion.
• Provide high-level administrative support, including expense reporting and vendor coordination.
• Complete and track employment and income verification requests.
• Maintain and organize HR compliance documentation, including required postings and employee notices.
• Receive, distribute, and process HR-related mail and forms.
• Contribute to HR projects and initiatives as assigned, including policy updates, employee engagement activities, and compliance audits.
• Support HR operations, including swag distribution, onboarding, system tickets, and updates to HR documents and templates.

Executive Assistant, HR Coordinator

Engineering Manager

• Lead a distributed team of Salesforce and Automation engineers, including full-time employees and nearshore contractors
• Conduct regular one-on-ones, performance reviews, and coaching sessions to promote career growth and engagement
• Empower senior engineers and leads to own sprint planning, delivery, and retrospectives
• Foster a culture of accountability, transparency, and continuous improvement
• Oversee intake, refinement, and sprint execution for Salesforce and Automation teams
• Partner cross-functionally on project timelines, resource planning, and risk management
• Lead weekly production triage to ensure prompt and high-quality issue resolution

Android Engineer

• Own Android technical strategy & delivery: architecture, modularization, and a release every two weeks
• Collaborate with product and design teams to define requirements, scope, acceptance criteria, and execute on the delivery of new features and improvements
• Evolve the dev environment to keep up with modern tools, libraries, and platform releases, and maintain build and CI/CD health
• Partner cross-platform to ensure parity and consistency between Android and iOS in both experience and patterns/conventions
• Occasionally contribute to iOS (Swift/SwiftUI) as needed (up to ~5-10%)
• Shape GraphQL integrations: collaborate on schema design, implement shared GraphQL libraries (schema + resolvers), and integration into the Android app
• Raise the quality bar by setting and enforcing Android development standards for code quality/patterns, performance, and security
• Mentor and influence engineers by leading knowledge-sharing efforts, running design/code reviews, and driving cross-team initiatives

Staff Software Engineer, Android

Human Resources

• Serve as the primary point of contact for advanced and sensitive employee relations issues
• Provide consultative support to HR Partners and business leaders on performance management, disciplinary actions, accommodations, and conflict resolution
• Ensure fair and consistent application of company policies and procedures
• Administer and oversee employee leave programs (FMLA, ADA, short-term/long-term disability, parental leave, personal leave)
• Partner with employees, managers, and third-party vendors to manage leaves efficiently and in compliance with federal, state, and local regulations
• Lead impartial, thorough, and timely investigations into harassment, discrimination, retaliation, and policy violations
• Partner with Legal to manage high-risk cases and ensure adherence to employment law and company standards
• Maintain accurate documentation and case tracking to ensure regulatory and company compliance
• Support development, refinement, and implementation of employee relations policies and procedures
• Provide guidance and training to managers and employees on ER topics, including workplace conduct and dispute resolution
• Monitor and analyze ER trends, escalate concerns, recommend solutions, and prepare reports and insights for leadership
• Report to the Chief Legal Officer and act as a subject matter expert across the organization

Employee Relations Partner II

Growth Marketing

• Remote role reporting to the CMO focused on growing customer acquisition, reducing CAC, and delivering sustainable ROAS.
• Responsible for aligning brand, marketing, product, pricing, and funnel efforts to growth marketing targets and business objectives.
• Lead full-funnel growth across SEO, LLM search, SEM, social, affiliate, email nurturing, and CRO.
• Develop and execute growth strategy, research market and customers, and identify acquisition channels.
• Oversee customer acquisition journey, experimentation across funnels, landing pages, offers, and pricing.
• Improve measurement and attribution (Tableau, MMM, MTA, brand trackers) and define marketing/product roadmaps.
• Manage and mentor a high-performing team and foster a test-and-learn culture.
• Coordinate with executive and finance leaders to set budgets and meet acquisition/financial goals.

Outbound Sales Representative

Executive Assistant, HR Coordinator

Engineering Manager

Staff Software Engineer, Android

Employee Relations Partner II

VP, Growth Marketing