Zello

Technical Onboarding Specialist

Zello

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • lead multiple enterprise technical onboarding projects from kickoff to launch
  • create and improve onboarding playbooks, documentation, and checklists
  • run discovery sessions with new customers and define onboarding plans
  • configure and implement Zello according to customer use cases
  • lead customer-facing onboarding sessions and trainings
  • troubleshoot onboarding issues and escalate as needed
  • document onboarding steps, decisions, and outcomes in CRM

Requirements

  • experience onboarding enterprise customers for a B2B SaaS product
  • technical fluency with integrations, APIs, mobile apps, or device based workflows
  • ability to explain technical concepts to non-technical stakeholders
  • organized with ability to manage multiple onboarding projects
  • clear and confident communication in writing and on calls
  • attention to detail and documentation skills
  • willingness to travel up to 50% based on customer needs
Benefits
  • competitive pay
  • equity with significant upside
  • sabbatical after every five years of service
  • flexible schedules and time off
  • ping-pong table and free snacks in our break room
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingB2B SaaSintegrationsAPIsmobile appsdevice based workflows
Soft Skills
communicationorganizationattention to detailproblem-solving