Zeller

Risk Analyst

Zeller

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Support fraud monitoring and risk controls across merchant acquiring products, including card acceptance, authorisation, clearing, and settlement
  • Contribute fraud and risk input across the end-to-end acquiring lifecycle, from merchant onboarding and underwriting through to live transaction monitoring and settlement
  • Work with card schemes (Visa/Mastercard), acquiring partners, processors, and gateways to manage operations and resolve acquiring-related issues
  • Identify and monitor fraud typologies relevant to merchant acquiring (e.g. card-not-present fraud, friendly fraud, chargeback abuse), supporting mitigation strategies)
  • Support merchant KYB/KYC and underwriting, working closely with Risk and Compliance to meet scheme rules and UK regulatory requirements
  • Monitor and help manage disputes, chargebacks, refunds, and scheme queries, ensuring thresholds and SLAs are met
  • Demonstrate an understanding of payments, including FPS and UK domestic (UK-to-UK) payment flows, and PCI DSS requirements
  • Operate in line with relevant regulatory and scheme guidelines, including card scheme rules, AML/CTF requirements, and industry standards

Requirements

  • 1+ years experience in preventing Financial Crime
  • Hands-on experience in merchant acquiring or payments, with a solid understanding of card schemes, onboarding, and transaction lifecycles (typically 2+ years)
  • A Bachelor’s degree, or a track record of experience that proves it was not required
  • Knowledge of the AML/CTF Act and regulatory requirements
  • A strong understanding of fraud and credit risks in the financial services industry.
  • Ability to resolve complex issues or complaints
  • Well-developed communication skills including email with customers and key stakeholders
  • Ability to work independently with minimal supervision
  • An enquiring and analytical mindset with high attention to detail
  • Experience liaising with cross-functional teams including Customer Success, Sales and Marketing
  • A good understanding of why preventing Financial Crime is important
Benefits
  • An opportunity to shape and build the future of Zeller from the ground up in the UK
  • A competitive salary package, including equity from an early stage;
  • A balanced, progressive, and supportive work environment;
  • Endless learning and development opportunities;
  • Excellent parental leave and other leave entitlements;
  • Being part of a fast-growing and ambitious scale-up.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud monitoringrisk controlsmerchant onboardingunderwritingtransaction monitoringdispute managementchargeback managementpaymentsPCI DSSAML/CTF
Soft Skills
problem-solvingcommunicationindependenceanalytical mindsetattention to detailinterpersonal skillscollaborationcustomer servicestakeholder managementcomplaint resolution