Zeller

Application Engineer

• Be a primary point of contact for escalated product issues from Zeller’s account management and customer success teams.
• We are looking for someone to be a senior member of a small team, but is still principally involved in hands-on service delivery.
• Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction.
• Deliver projects that improve the service delivery of Zeller’s Application Support team
• Work closely with Development, QA and Product Teams to find short and long-term solutions to issues that affect customer experience.
• Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams.
• Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards.
• Supporting engineering deployments to our backend systems.
• Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities.

Senior Application Support Engineer