Senior Application Support Engineer
Zeller
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Be a primary point of contact for escalated product issues from Zeller’s account management and customer success teams.
- We are looking for someone to be a senior member of a small team, but is still principally involved in hands-on service delivery.
- Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction.
- Deliver projects that improve the service delivery of Zeller’s Application Support team
- Work closely with Development, QA and Product Teams to find short and long-term solutions to issues that affect customer experience.
- Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams.
- Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards.
- Supporting engineering deployments to our backend systems.
- Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities.
Requirements
- Zeller is a product driven startup with a deep care for the quality of service we provide. Experience in software companies with a customer facing product is highly valued.
- You have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment while maintaining a high level of attention to detail.
- A strong technical background with experience in advanced troubleshooting, analysis and data skills. This should include familiarity with AWS services (or similar), an active SQL skill set, experience with release management toolset and service reporting tools (Datadog or similar).
- Automation mindset with the view to improve existing processes/procedures using available automation tools wherever possible.
- Strong documentation and knowledge sharing skills.
- Excellent communication skills and the ability to build strong partnerships with engineering, QA, and customer facing teams.
- Demonstrated experience participating in change management and incident response processes.
- Payments experience is highly valued but not required
- Excitement and drive to work in a product company that delivers mission critical financial services.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
advanced troubleshootingdata analysisSQLAWSrelease managementservice reportingautomationincident responseapplication monitoringtechnical expertise
Soft Skills
communicationattention to detailtask managementknowledge sharingpartnership buildingproblem-solvingteam collaborationadaptabilitycustomer focusprocess improvement