Zelis

Strategic Engagement Manager

Zelis

full-time

Posted on:

Location Type: Hybrid

Location: St. Petersburg • Florida • United States

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About the role

  • Lead client relationships for high-value or strategic accounts.
  • Own the end-to-end relationship for strategic accounts, acting as a trusted advisor.
  • Develop account growth strategies and execute plans.
  • Lead quarterly business reviews and strategic planning sessions with clients.
  • Identify growth opportunities through upselling, cross-selling, and solution expansion.
  • Resolve complex client issues with minimal supervision, leveraging internal resources.
  • Analyze market trends and provide insights to clients.
  • Collaborate cross-functionally to deliver integrated solutions.
  • Mentor junior account managers and contribute to team knowledge sharing.

Requirements

  • Typically has Bach. +4 yrs; Masters +2 yrs
  • Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
  • Proven track record of growing accounts and meeting KPIs.
  • Excellent leadership and client-facing skills.
  • Strong analytical and strategic thinking abilities.
  • Demonstrated success in managing complex client relationships and driving growth.
  • Strong business acumen and ability to align client needs with company offerings.
  • Experience in contract negotiation and renewal processes.
  • Excellent presentation and stakeholder management skills.
  • Unable to proceed with candidates who require visa sponsorship now or in the future.
Benefits
  • Hybrid and remote friendly culture
  • Company training and regional training in area of expertise
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI tools proficiencyaccount growth strategiescontract negotiationKPI managementmarket trend analysis
Soft Skills
leadershipclient-facing skillsanalytical thinkingstrategic thinkingbusiness acumenstakeholder managementmentoring
Certifications
Bachelor's degreeMaster's degree